Solve paper handling problems
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Printer feeds incorrect page size
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Printer pulls from incorrect tray
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Printer will not duplex or duplexes incorrectly
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Paper does not feed from Tray 2-X
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Output is curled or wrinkled
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Printer does not pick up paper or misfeeds
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Clear paper jams
Printer feeds incorrect page size
Table 2-72 Printer feeds incorrect page size
Cause Solution
The correct size paper is not loaded in the tray. Load the correct size paper in the tray.
The correct size paper is not selected in the software program or
printer driver.
Conrm that the settings in the software program and printer
driver are correct, because the software program settings
override the printer driver and control panel settings, and the
printer driver settings override the control panel settings.
The correct size paper for the tray is not selected in the printer
control panel.
From the control panel, select the correct size paper for the tray.
The paper size is not congured correctly for the tray. Print a conguration page to determine the paper size for which
the tray is congured.
The guides in the tray are not against the paper. Verify that the paper guides are touching the paper.
Printer pulls from incorrect tray
Table
2-73 Printer pulls from incorrect tray
Cause Solution
A driver for a dierent printer is in use. Use a driver for this printer.
The specied tray is empty. Load paper in the specied tray.
The paper size is not congured correctly for the input tray. Print a conguration page or use the control panel to determine
the paper size for which the tray is congured.
The guides in the tray are not against the paper. Verify that the guides are touching the paper.
Printer will not duplex or duplexes incorrectly
Table
2-74 Printer will not duplex (print 2-sided jobs) or duplexes incorrectly
Cause Solution
The duplex job is trying to use unsupported paper. Verify that the paper is supported for duplex printing.
294 Chapter 2 Solve problems ENWW
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