HP LaserJet Enterprise M607n - Introduction; Wireless connectivity checklist

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The wireless printer loses communication when connected to a VPN
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The network does not appear in the wireless networks list
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The wireless network is not functioning
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Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC and Wi-Fi Direct printing are enabled on your printer, print a
conguration page from the printer control panel.
NOTE: If you have been experiencing intermittent loss of network connectivity, rst update the printer
rmware. For instructions on how to update the printer rmware, go to http://support.hp.com, search for
your printer, and then search on “update the rmware.”
Wireless connectivity checklist
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For printers that do not support simultaneous wired and wireless connections, verify that the network
cable is not connected.
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Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on. (The wireless network indicator is solid when the printer is
connected to a wireless network, and blinking when it is searching for a wireless network.)
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Verify that the service set identier (SSID) is correct:
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For a wireless connection to your network, conrm that your mobile device is connecting to the
correct router/access point.
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For a Wi-Fi Direct connection, print a conguration page to determine the printer’s SSID.
If you are not sure that the SSID is correct, run the wireless setup again.
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With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
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If the wireless network is working correctly, try accessing other computers on the wireless network. If
the network has Internet access, try connecting to the Internet over a wireless connection.
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Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
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Verify that the printer is within the range of the wireless network. For most networks, the printer must
be within 30 m (100 ft) of the wireless access point (wireless router).
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Verify that obstacles do not block the wireless signal. Remove any large metal objects between the
access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do
not separate the printer and wireless access point.
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Verify that the printer is located away from electronic devices that might interfere with the wireless
signal. Many devices can interfere with the wireless signal including motors, cordless phones, security
system cameras, other wireless networks, and some Bluetooth devices.
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Verify that the print driver is installed on the computer.
ENWW Solve connectivity problems 363