Assign a system password ................................................................................................................ 62
Encryption support: HP High Performance Secure Hard Disks ........................................................ 63
Software and firmware updates ......................................................................................................................... 64
6 Solve problems ........................................................................................................................................... 65
Restore factory-set defaults ............................................................................................................................... 66
Control panel help system .................................................................................................................................. 67
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ...................... 68
Change the “Very Low” settings ....................................................................................................... 68
For products with fax capability ..................................................................................... 68
Order supplies ................................................................................................................................... 69
Product does not pick up paper or misfeeds ...................................................................................................... 70
The product does not pick up paper ................................................................................................. 70
The product picks up multiple sheets of paper ................................................................................ 70
The document feeder jams, skews, or picks up multiple sheets of paper ...................................... 70
Clear jams ............................................................................................................................................................ 72
Auto-navigation for clearing jams .................................................................................................... 72
Experiencing frequent or recurring paper jams? .............................................................................. 72
Clear jams in the front door .............................................................................................................. 73
Clear jams in Tray 1 ........................................................................................................................... 76
Clear jams in the right door ............................................................................................................... 79
Clear jams in Tray 2 and Tray 3 ......................................................................................................... 82
Clear jams in Tray 4 and Tray 5 ......................................................................................................... 83
Clear jams in the duplexer ................................................................................................................ 87
Clear jams in the left door (fuser area) ............................................................................................. 92
Clear jams in the output bin area ...................................................................................................... 95
Clear jams in the stapler/stacker accessory ..................................................................................... 97
Clear jams in the stapler/stacker ................................................................................... 97
Clear connection jams ..................................................................................................... 98
Clear Staple 1 jams ......................................................................................................... 99
Clear jams in the stapler/stacker with hole punch accessory ....................................................... 103
Clear top left door jams in the stapler/stacker with hole punch accessory ................ 103
Clear a connection jam in the stapler/stacker with hole punch accessory ................. 106
Clear Staple 1 jams ....................................................................................................... 110
Clear jams in the booklet maker accessory .................................................................................... 114
Clear jams in the front left door of the booklet maker ................................................ 114
Clear connection jams .................................................................................................. 117
Clear Staple 1 jams ....................................................................................................... 118
Clear staple jams in the booklet maker ....................................................................... 120
Improve print quality ......................................................................................................................................... 125
Print from a different software program ....................................................................................... 125
ENWW v
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