Print a cleaning page ....................................................................................................... 719
Check the scanner glass for dirt or smudges (M880) ...................................................... 719
Clean the pickup rollers and separation pad in the document feeder (M880) ................. 721
Clean the pickup, feed, and separation rollers in the 1X500-sheet paper feeder ............ 723
Clean the pickup, feed, and separation rollers in the 3X500-sheet paper feeder ............ 724
Clean the pickup, feed, and separation rollers in the HCI feeder .................................... 725
Clean the rollers in the stapler/stacker and stapler/stacker with hole punch ................... 726
Clean the rollers in the booklet maker and booklet maker with hole punch ..................... 727
Clean the rollers in the IPTU ............................................................................................ 728
Solve performance problems ........................................................................................................... 729
Solve connectivity problems ............................................................................................................. 730
Solve USB connection problems ..................................................................................... 730
Solve wired network problems ......................................................................................... 730
Poor physical connection ................................................................................ 730
The computer is using the incorrect IP address for the product ...................... 730
The computer is unable to communicate with the product .............................. 731
The product is using incorrect link and duplex settings for the network .......... 731
New software programs might be causing compatibility problems ................. 731
The computer or workstation might be set up incorrectly ................................ 731
The product is disabled, or other network settings are incorrect ..................... 731
Service mode functions .................................................................................................................... 732
Service menu ................................................................................................................... 732
Product resets .................................................................................................................. 736
Restore factory-set defaults ............................................................................ 736
Restore the service ID ..................................................................................... 736
Product cold reset ........................................................................................... 737
Format Disk and Partial Clean functions ......................................................................... 738
Active and repository firmware locations ......................................................... 738
Partial Clean .................................................................................................... 738
Execute a Partial Clean .................................................................. 739
Format Disk ..................................................................................................... 739
Execute a Format Disk ................................................................... 740
Solve fax problems (M880) .............................................................................................................. 741
Checklist for solving fax problems ................................................................................... 741
What type of phone line are you using? .......................................................... 741
Are you using a surge-protection device? ....................................................... 741
Are you using a phone company voice-messaging service or an answering
machine? ......................................................................................................... 741
Does your phone line have a call-waiting feature? ......................................... 742
Check fax accessory status ............................................................................ 742
General fax problems ...................................................................................................... 743
xxvi ENWW
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