Factors that affect product performance .................................................................................. 224
Restore factory-set defaults ..................................................................................................... 225
Control-panel help ................................................................................................................ 226
Paper feeds incorrectly or becomes jammed ............................................................................ 227
The product does not pick up paper ........................................................................ 227
The product picks up multiple sheets of paper ........................................................... 227
The document feeder jams, skews, or picks up multiple sheets of paper ....................... 228
Prevent paper jams ................................................................................................ 228
Clear jams .......................................................................................................................... 229
Jam locations ........................................................................................................ 229
Auto-navigation for clearing jams ............................................................................ 230
Clear jams in the document feeder .......................................................................... 230
Clear jams in the output-bin area ............................................................................ 231
Clear jams in the stapler/stacker ............................................................................. 232
Clear staple jams .................................................................................................. 233
Clear jams in Tray 1 .............................................................................................. 236
Clear jams in Tray 2 or Tray 3 ................................................................................ 237
Clear jams in the 500-sheet trays ............................................................................ 239
Clear jams in the 3,500-sheet high-capacity tray ....................................................... 240
Clear jams from the toner-cartridge area .................................................................. 243
Clear jams in the fuser ........................................................................................... 246
Clear jams from the duplexer .................................................................................. 248
Change jam recovery ........................................................................................................... 249
Improve print quality ............................................................................................................. 250
Print from a different software program .................................................................... 250
Set the paper-type setting for the print job ................................................................ 250
Check the paper type setting (Windows) ................................................... 250
Check the paper type setting (Mac OS X) .................................................. 250
Check the toner-cartridge status .............................................................................. 251
Print a cleaning page ............................................................................................ 251
Visually inspect the toner cartridge .......................................................................... 252
Check paper and the printing environment ............................................................... 252
Use paper that meets HP specifications ..................................................... 252
Check the environment ............................................................................ 253
Check the EconoMode settings ............................................................................... 253
Try a different print driver ....................................................................................... 254
Set the individual tray alignment ............................................................................. 255
Improve copy quality ............................................................................................................ 256
Check the scanner glass for dirt or smudges ............................................................. 256
Calibrate the scanner ............................................................................................ 258
Check the paper settings ........................................................................................ 258
ENWW ix
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