Touch Administration, touch Initial Setup, and touch Fax Setup.
Touch Required Settings and enter the location, date/time, and
fax header information to make sure that the fax is configured
correctly.
No fax icon on the control-panel display
Print a configuration page and check the modem status on the
fax accessory page. If “Operational/Enabled” is not listed,
it might be disabled or there might be a problem with the fax
hardware. See the HP LaserJet Fax Accessory 300 User Guide
for more information.
Fax configured but not sending fax
Make sure to use the phone cord that came with the device.1)
Make sure that the the phone cord is connected securely 2)
to the device and to an active telephone port. Hint: Use a
telephone to verify that the port is active.
Make sure that the fax is connected to a dedicated analog 3)
telephone line.
Fax configured, but having difficulty
connecting or completing the fax call
(fax line quality).
Try setting the baud rate to 9600 and retry the call.1)
Try turning JBIG off.2)
Fax configured but not receiving fax
Make sure that a line splitter or surge-protection device is 1)
not being used.
Make sure that voice mail or an answering machine is not 2)
receiving the incoming fax before the device. Remove these,
or set the device rings-to-answer to a lower number.
Make sure that a roll-over line is not being used, and that 3)
the fax is connected to a dedicated analog telephone line.
Digital sending tab in the embedded
Web server (EWS) does not appear
An administrative password might be configured. Select Log
On in the upper right corner of the EWS.
Email Gateway Not Responding appears
on the control-panel display when
attempting to send an e-mail
The SMTP gateway address might be incorrect. Contact 1)
your IT administrator to obtain the correct address.
If you are using an Internet Service Provider (ISP) for e-mail, 2)
contact your ISP provider the hostname of your SMTP
gateway (request the fully qualified domain name (FQDN),
not the IP address).
Make sure that the entered SMTP authentication user name 3)
and password are correct. Note: Not all SMTP gateways
require a user name and password.
The “from” address cannot be changed
in Send to Email
The “Prevent Device User from changing the e-mail
address” feature in the EWS might be selected, or “Device
Authentication” is enabled.
You want to scan and send-to-email in
black and white TIFF format
Use the EWS to change the default image file format by
selecting Digital Sending, Send to Email, and Advanced.
You want to change the file type or the
color setting for e-mail attachments
On the control-panel e-mail feature, select More Options to
change the image file format before sending the e-mail.
A “job failed” message is received
when a document is scanned and sent
to e-mail.
Send a test e-mail to make sure that the e-mail address is 1)
correct.
Make sure that the scanned document does not exceed your 2)
SMTP gateway’s maximum allowable attachment size. If it
does, use the EWS to change the size by selecting Digital
Sending and Send to Email.
See the user guide on the CD for more information.
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