HP LaserJet M4345 MFP - Control-panel messages

Control-panel messages
Table 6-1 Control-panel messages
Control panel message Description Recommended action
10.32.00 Unauthorized supply installed A print cartridge or other supply posing as
genuine HP supply does not pass an
authentication test.
Replace the supply with genuine HP supply.
10.XX.YY SUPPLY MEMORY ERROR
The MFP cannot read or write to at least
one print cartridge e-label or an e-label is
missing from a print cartridge.
10.00.<YY> = E-label is damaged.
10.10.<YY> = MFP cannot communicate
with the e-label.
1. Reinstall the print cartridge, or install a
new HP print cartridge.
2. Verify that connector J97 on the DC
controller PCA is firmly seated.
11.XX Internal clock error - To Continue
Touch OK
The MFP real time clock has experienced
an error.
Whenever the MFP is turned off and then
turned on again, set the time and date at
the control panel.
If the error persists, you might need to
replace the formatter.
13.JJ.NT JAM IN ENVELOPE FEEDER -
Clear jam, then touch OK
Media is jammed in the envelope feeder. Remove the jammed media from the
envelope feeder. Follow the instructions in
the onscreen dialog box.
13.JJ.NT JAM IN OUTPUT BIN Media is jammed in the output bin.
Use this list to determine the exact location
of the jam:
13.12.07 = Staple cartridge
13.12.08 = Output bin paper-present
sensor (media is stuck)
13.12.09 = Output bin inlet sensor (media is
stuck)
13.12.10 = Output bin inlet sensor (media
did not reach the sensor at the appropriate
time)
13.12.11 = Media is present in the output
bin when the MFP is turned on.
13.31.00 = Media is jammed in the
reversing assembly.
1. Clear all jammed media.
2. Verify that connector J50 on the DC
controller PCA is firmly seated.
3. Verify that the two connectors that are
on the rear of the reversing assembly
are installed.
4. Use the component diagnostic test to
test three motors: switchback motor,
intermediate switchback motor, output
motor.
5. Use the component diagnostic test to
test two solenoids: face-up/face-down
solenoid (SL105) and alienation
solenoid (SL106).
6. Use the manual sensor test to test two
sensors: paper-delivery sensor PS109
(sensor “K”) and reversing-paper
sensor PS110 (sensor “H”).
7. If any of these components fail,
replace the reversing assembly.
13.JJ.NT JAM IN STAPLER A staple is jammed in the external stapling
device.
Follow the instructions in the onscreen
dialog box.
13.JJ.NT JAM IN TRAY 1 The tray 1 pickup solenoid might be
defective.
Remove the jammed media from tray 1.
Follow the instructions in the onscreen
dialog box.
ENWW Control-panel messages 383
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