Control panel message Description Recommended action
62 NO SYSTEM - To Continue Turn Off
Then On
A problem exists with the MFP firmware. 1. Turn the MFP off, and then turn the
MFP on.
2. Upgrade the firmware.
64 ERROR - To Continue Turn Off Then
On
A scan buffer error occurred. Turn the MFP off, and then turn the MFP on.
65.12.99 Output accessory disconnected An output accessory (stapler/stacker or 3–
bin mailbox) is not connected properly.
Make sure that the cable that connects the
stapler/stacker or the 3-bin mailbox to the
MFP is fully seated and that the screws are
tightened.
66.XY.ZZ OUTPUT DEVICE FAILURE An error occurred in an external paper-
handling accessory.
66.00.15 = The output device was removed
and then replaced while the MFP power
was on.
66.12.01 = Output-lift roller or paddle-motor
error
66.12.02 = Jogger-motor error
66.12.03 = Stapler motor error
1. Turn the MFP power off.
2. Check that the accessory is properly
seated on and connected to the MFP,
without any gaps between the MFP
and the accessory. If the accessory
uses cables, disconnect and
reconnect them.
3. Turn the MFP power on.
4. If this message persists, replace the
output device.
68.X PERMANENT STORAGE FULL - To
Continue Touch OK
The MFP NVRAM is full. Some settings
saved in the NVRAM might have been
reset to the factory defaults. Printing can
continue, but some unexpected functions
might occur if an error occurred in
permanent storage.
68.0 = Onboard-NVRAM failure
68.1 = Memory-DIMM or hard-disk failure
Touch OK to clear the message. If the
message is not cleared, turn the MFP off,
and then turn the MFP on.
For 68.0 errors, perform an NVRAM
initialization.
For 68.1 errors:
1. Use the HP Web Jetadmin software to
delete files from the hard disk.
2. Reinitialize the hard disk.
3. Replace the hard disk.
68.X PERMANENT STORAGE WRITE
FAIL - To Continue Touch OK
The MFP NVRAM is failing to write. Printing
can continue, but some unexpected
functions might occur if an error occurred in
permanent storage.
Touch OK to clear the message. If the
message is not cleared, turn the MFP off,
and then turn the MFP on.
68.X STORAGE ERROR SETTINGS
CHANGED - To Continue Touch OK
One or more MFP settings are invalid and
have been reset to the factory-default
settings. Printing can continue, but some
unexpected functions might occur if an
error occurred in permanent storage.
1. Touch OK to clear the message. If the
message is not cleared, turn the MFP
off, and then turn the MFP on.
2. Determine which settings have
changed by printing a control-panel
menu map.
3. Perform an NVRAM initialization.
69.X ERROR - To Continue Turn Off
Then On
The duplex printing unit is not functioning. Turn the MFP off, and then turn the MFP on.
Table 6-1 Control-panel messages (continued)
ENWW Control-panel messages 391
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