Control panel message Description Recommended action
79.XXXX ERROR - To Continue Turn Off
Then On
A critical hardware error occurred. 1. Turn the MFP off, and then turn the
MFP on.
2. If the problem persists, reseat the
firmware memory card.
3. Remove and reinstall the formatter.
4. Upgrade the firmware.
8X.YYYY EIO ERROR The EIO accessory card has encountered a
critical error.
Try the following actions to clear the
message.
1. Turn the MFP off, and then turn the
MFP on.
2. Turn the MFP off, reseat the EIO
accessory, and then turn the MFP on.
3. Replace the EIO accessory.
8X.YYYY EMBEDDED JETDIRECT ERROR The embedded HP Jetdirect print server
has encountered a critical error.
Turn the MFP off, and then turn the MFP on.
ACTION NOT CURRENTLY AVAILABLE
FOR TRAY X TRAY SIZE CANNOT BE
ANY SIZE/ANY CUSTOM
A duplexed (2-sided) document was
requested from a tray that is set to Any
Size or Any Custom. Duplexing is not
allowed from a tray configured to Any Size
or Any Custom.
Select another tray or reconfigure the tray.
Authentication required Authentication has been enabled for this
feature or destination. A username and
password are required.
Type the user name and password, or
contact the network administrator.
Authentication required to use this
feature
A user name and password are required. Type the user name and password, or
contact the network administrator.
Bad Duplexer Connection The duplex-printing accessory is not
connected correctly to the MFP.
1. Remove and reinstall the duplexer.
2. If this message persists, the connector
between the duplexer and the engine
might be damaged. Inspect the
connector, J151L, on the duplexer. If
the connector is damaged, replace the
duplexer.
3. If the message still persists, replace
the DC controller.
Bad Envelope Feeder Connection - To
Continue Turn Off Then On
The envelope feeder is not connected
properly.
Remove and reinstall the envelope feeder.
Check the glass and remove any paper,
then press START
A digital send or copy job has been
performed from the scanner glass, but the
original document needs to be removed.
Remove the original document from the
scanner glass and press Start.
Chosen personality not available. - To
Continue Touch OK.
A print job requested a MFP language
(personality) that is not available for this
MFP. The job will not print and will be
cleared from memory.
Print the job by using a printer driver for a
different printer language, or add the
requested language to the MFP (if
possible). To see a list of available
personalities, print a Configuration page.
Close top cover The top cover is open. Close the top cover.
Table 6-1 Control-panel messages (continued)
392 Chapter 6 Problem solving ENWW
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