Print speeds ............................................................................................. 84
The product does not print or it prints slowly ............................................................... 85
The product does not print ......................................................................... 85
The product prints slowly ........................................................................... 86
Solve product connectivity problems ......................................................................................... 87
Solve direct-connect problems ................................................................................... 87
Solve network problems ........................................................................................... 87
Poor physical connection ........................................................................... 87
The computer is using the incorrect IP address for the product ........................ 87
The computer is unable to communicate with the product .............................. 88
The product is using incorrect link and duplex settings for the network ............ 88
New software programs might be causing compatibility problems .................. 88
The computer or workstation might be set up incorrectly ................................ 88
The product is disabled, or other network settings are incorrect ...................... 88
Solve wireless network problems ............................................................................... 89
Wireless connectivity checklist ................................................................... 89
The control panel displays the message: The wireless feature on this product
has been turned off .................................................................................. 90
The product does not print after the wireless configuration completes .............. 90
The product does not print, and the computer has a third-party firewall
installed .................................................................................................. 90
The wireless connection does not work after moving the wireless router or
product ................................................................................................... 90
Cannot connect more computers to the wireless product ................................ 91
The wireless product loses communication when connected to a VPN ............. 91
The network does not appear in the wireless networks list ............................. 91
The wireless network is not functioning ........................................................ 92
Service mode functions ........................................................................................................... 93
Service menu .......................................................................................................... 93
Service menu settings ................................................................................ 93
Restore the factory-set defaults ................................................................... 93
Restore the factory-set defaults (LCD control panel) ......................... 94
Restore the factory-set defaults (touchscreen control panel) .............. 94
Secondary service menu .......................................................................................... 94
Open the secondary service menu (LCD control panel) .................................. 94
Open the secondary service menu (touchscreen control panel) ....................... 94
Secondary service menu structure ............................................................... 95
Engine resets .......................................................................................................... 96
Engine test page ...................................................................................... 96
Cold reset ............................................................................................... 96
NVRAM initialization ................................................................................ 96
ENWW ix
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