c. If the page jams in the product, clear the jam.
d. If the print quality is unacceptable, complete the following steps:
●
Verify that the print settings are correct for the paper that you are using.
●
Solve print-quality problems.
9. Print a small document from a different program that has worked in the past. If this solution
works, then the problem is with the program you are using. If this solution does not work (the
document does not print), complete these steps:
a. Try printing the job from another computer that has the product software installed.
b. Check the cable connection. Direct the product to the correct port, or reinstall the software,
selecting the connection type that you are using.
Factors that affect product performance
Several factors affect the time it takes to print a job:
●
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
●
Product processing and download time
●
The complexity and size of graphics
●
The speed of the computer you are using
●
The USB or network connection
●
The product I/O configuration
138 Chapter 11 Solve problems ENWW
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