Problem Cause Solution
One or more colors are not printing, or
are inaccurate.
Sealing tape might be on the toner
cartridges.
Verify that the sealing tape has been
completely removed from the toner
cartridges.
The media might not meet HP
specifications.
Use a different paper, such as high-
quality paper that is intended for color
laser printers.
The device might be operating in
excessively humid conditions.
Verify that the device environment is
within humidity specifications.
One or more toner cartridges might be
defective.
Replace any low toner cartridges.
The product is set to override the
Replace <Color> Cartridge message
and to continue printing.
Replace any low toner cartridges.
One or more of the cartridges might not
have been engaged properly by the
print engine.
Remove and reinstall the cartridges.
A color is printing inconsistently after
you load a new toner cartridge.
Another toner cartridge might be
defective.
Remove the toner cartridge for the color
that is printing inconsistently and
reinstall it.
The product is set to override the
Replace <Color> Cartridge message
and to continue printing.
Replace any low toner cartridges.
The colors on the printed page do not
match the colors as they appear on the
screen.
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The colors on your computer monitor
might differ from the device output.
See the product user guide.
If extremely light colors or extremely
dark colors on-screen are not printing,
your software program might interpret
extremely light colors as white or
extremely dark colors as black.
If possible, avoid using extremely light
or extremely dark colors.
The media might not meet HP
specifications.
Use a different paper, such as high-
quality paper that is intended for color
laser printers.
The finish on the printed color page is
inconsistent.
The media might be too rough. Use a smooth paper or print media,
such as a high-quality paper that is
made for color laser printers. Generally,
smoother media produces better the
results.
ENWW
Solve image-quality problems
161
For mor information on LaserJet Pro 300, Pro 400 go to www.printersupplies.com
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