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All in One Printer
LaserJet Pro M129
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HP LaserJet Pro M129 - Page 144
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Manual
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2-line and touchscreen control panels:
1.
On the pr
inter co
ntrol pane
l, open
the
Setup
m
enu.
2.
Open the
Service
menu.
3.
Select
Restore De
faults
.
The printer automatically restarts.
132
Chapter 9
Solve
problems
ENWW
143
145
Table of Contents
Main Page
Printer overview
13
Printer views
14
Printer front view
14
Printer back view
15
Interface ports
15
Touchscreen control panel view (M130fw, M132fw models)
20
Home screen layout
21
How to use the touchscreen control panel
22
Printer specifications
23
Technical specifications
23
Supported operating systems
24
Mobile printing solutions
25
Printer dimensions
26
Power consumption, electrical specifications, and acoustic emissions
27
Operating-environment range
27
Printer hardware setup and software installation
28
Paper trays
29
Load the input tray
30
Introduction
30
Load paper into the input tray
30
Load and print envelopes
33
Introduction
33
Print envelopes
33
Envelope orientation
33
Supplies, accessories, and parts
35
Order supplies, accessories, and parts
36
Ordering
36
Supplies and accessories
36
Customer self-repair parts
36
Configure the HP toner-cartridge-protection supply settings
38
Introduction
38
Enable or disable the Cartridge Policy feature
38
Enable the feature on 2-line and touchscreen control panel models
38
Disable the feature on 2-line and touchscreen control panel models
38
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
39
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
39
Troubleshoot Cartridge Policy control panel or EWS error messages
40
Enable or disable the Cartridge Protection feature
40
Enable the feature on 2-line and touchscreen control panel models
40
Disable the feature on 2-line and touchscreen control panel models
41
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
41
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
42
Troubleshoot Cartridge Protection control panel or EWS error messages
43
Replace the toner cartridge
44
Introduction
44
Toner-cartridge and imaging-drum information
44
Replace the toner cartridge (M129-M132 models)
45
Replace the toner cartridge (M133-M134 models)
47
Replace the imaging drum (M129-M132 models)
50
Replace the imaging drum (M133-M134 models)
53
Print
57
Print tasks (Windows)
58
How to print (Windows)
58
Manually print on both sides (Windows)
59
Print multiple pages per sheet (Windows)
59
Select the paper type (Windows)
60
Additional print tasks
61
Print tasks (OS X)
62
How to print (OS X)
62
Manually print on both sides (OS X)
62
Print multiple pages per sheet (OS X)
62
Select the paper type (OS X)
63
Additional print tasks
64
Mobile printing
65
Introduction
65
Wi-Fi Direct (wireless models only)
65
Enable or disable Wi-Fi Direct
67
Change the printer Wi-Fi Direct name
68
HP ePrint via email
69
HP ePrint software
70
AirPrint
71
Android embedded printing
71
Copy
73
Make a copy
74
Copy on both sides (duplex)
76
Copy on both sides manually
76
Additional copy tasks
77
Scan
79
Scan by using the HP Scan software (Windows)
80
Scan by using the HP Easy Scan software (OS X)
81
Set up the Scan to E-mail feature (touchscreen models only)
82
Introduction
82
Before you begin
82
Method one: Use the Scan to Email Wizard (Windows)
82
Method two: Set up the Scan to Email feature via the HP Embedded Web Server (Windows)
84
Step one: Access the HP Embedded Web Server (EWS)
84
Step two: Configure the Scan to E-mail feature
84
Step three: Add contacts to the E-mail Address Book
86
Step four: Configure the default E-mail Options
86
Set up the Scan to E-mail feature on a Mac
87
Step one: Access the HP Embedded Web Server (EWS)
87
Method one: Use a web browser to open the HP Embedded Web Server (EWS)
87
Method two: Use the HP Utility to open the HP Embedded Web Server (EWS)
87
Step two: Configure the Scan to E-mail feature
87
Step three: Add contacts to the E-mail Address Book
89
Step four: Configure the default E-mail Options
89
Set up the Scan to Network Folder feature (touchscreen models only)
91
Introduction
91
Before you begin
91
Method one: Use the Scan to Network Folder Wizard (Windows)
91
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows)
93
Step one: Access the HP Embedded Web Server (EWS)
93
Step two: Configure the Scan to Network Folder feature
94
Set up the Scan to Network Folder feature on a Mac
95
Step one: Access the HP Embedded Web Server (EWS)
95
Method one: Use a web browser to open the HP Embedded Web Server (EWS)
95
Method two: Use the HP Utility to open the HP Embedded Web Server (EWS)
95
Step two: Configure the Scan to Network Folder feature
95
Scan to email (touchscreen models only)
97
Scan to a network folder (touchscreen models only)
98
Additional scan tasks
99
Fax
101
Set up to send and receive faxes
102
Before starting
102
Step 1: Identify the phone connection type
102
Step 3: Configure the fax time, date, and header
106
HP Fax Setup Wizard
106
Printer control panel
107
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
107
Step 4: Run a fax test
108
Send a fax
109
Fax from the flatbed scanner
109
Fax from the document feeder (document feeder models only)
110
Use speed dials and group-dial entries
110
Send a fax from the software
111
Send a fax from a third-party software program, such as Microsoft Word
111
Additional fax tasks
112
Manage the printer
113
Use HP Web Services applications (touchscreen models only)
114
Change the printer connection type (Windows)
115
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
116
Advanced configuration with HP Utility for OS X
120
Open HP Utility
120
HP Utility features
120
Configure IP network settings
122
Introduction
122
Printer sharing disclaimer
122
View or change network settings
122
Rename the printer on a network
123
Manually configure IPv4 TCP/IP parameters from the control panel
124
Link speed setting
125
Printer security features
127
Introduction
127
Assign or change the system password using the Embedded Web Server
127
Lock the formatter
128
Energy-conservation settings
129
Introduction
129
Print with EconoMode
129
Set the Sleep/Auto Off After Inactivity setting
130
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power
131
Set the Delay Shut Down setting
132
Update the firmware
134
Method one: Update the firmware using the 2-line or touchscreen control panel
134
Method two: Update the firmware using the Firmware Update Utility
135
Solve problems
137
Customer support
138
Interpret control-panel light patterns (LED control panels only)
139
Control panel help system (touchscreen models only)
142
Restore the factory-set defaults
143
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS
145
Change the “Very Low” settings
145
For printers with fax capability
146
Order supplies
147
Product does not pick up paper or misfeeds
148
Introduction
148
The printer does not pick up paper
148
The printer picks up multiple sheets of paper
149
The document feeder jams, skews, or picks up multiple sheets of paper
150
Clean the pickup rollers and separation pad in the document feeder
151
Clear paper jams
153
Introduction
153
Paper jam locations
153
Experiencing frequent or recurring paper jams?
153
Clear paper jams in the input tray
156
Clear paper jams in the toner-cartridge area
158
Clear paper jams in the output bin
161
Clear paper jams in the document feeder (document feeder models only)
164
Clean the ADF replaceable film assembly
167
Improve print quality
169
Introduction
169
Print from a different software program
169
Check the paper-type setting for the print job
169
Check the paper type setting (Windows)
169
Check the paper type setting (OS X)
169
Check toner-cartridge status
169
Clean the printer
171
Print a cleaning page
171
Visually inspect the toner cartridge and imaging drum
172
Check paper and the printing environment
172
Step one: Use paper that meets HP specifications
172
Step two: Check the environment
172
Check the EconoMode settings
173
Adjust print density
173
Improve copy and scan image quality
175
Introduction
175
Check the scanner glass for dirt and smudges
175
Check the paper settings
175
Optimize for text or pictures
177
Edge-to-edge copying
178
Clean the pickup rollers and separation pad in the document feeder
178
Improve fax image quality
180
Introduction
180
Check the scanner glass for dirt and smudges
180
Check the send-fax resolution settings
180
Check the error-correction settings
181
Check the fit-to-page setting
182
Clean the pickup rollers and separation pad in the document feeder
183
Send to a different fax machine
184
Check the sender's fax machine
184
Solve wired network problems
185
Introduction
185
Poor physical connection
185
The computer is using the incorrect IP address for the printer
185
The computer is unable to communicate with the printer
185
The printer is using incorrect link speed settings for the network
186
New software programs might be causing compatibility problems
186
The computer or workstation might be set up incorrectly
186
The printer is disabled, or other network settings are incorrect
186
Solve wireless network problems
187
Introduction
187
Wireless connectivity checklist
187
The printer does not print after the wireless configuration completes
188
The printer does not print, and the computer has a third-party firewall installed
188
The wireless connection does not work after moving the wireless router or printer
188
Cannot connect more computers to the wireless printer
188
The wireless printer loses communication when connected to a VPN
189
The network does not appear in the wireless networks list
189
The wireless network is not functioning
189
Perform a wireless network diagnostic test
189
Reduce interference on a wireless network
190
Solve fax problems
191
Introduction
191
Fax troubleshooting checklist
191
Solve general fax problems
192
Faxes are sending slowly
193
Fax quality is poor
194
Fax cuts off or prints on two pages
195
Index
197
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