b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. Click the System tab.
3. From the left navigation pane, select Supply Settings.
4. From the Cartridge Protection drop-down list, select Off.
5. Click the Apply button.
Troubleshoot Cartridge Protection control panel or EWS error messages
Error message Description Recommended action
10.57.0X Protected <Color> Cartridge The cartridge can only be used in the
printer or fleet of printers that initially
protected it using HP Cartridge Protection.
The Cartridge Protection feature allows an
administrator to restrict cartridges to work
in only one printer or fleet of printers. The
cartridge must be replaced to continue
printing.
Replace the cartridge with a new toner
cartridge.
ENWW Configure the HP toner-cartridge-protection supply settings 31
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