2 Solve problems ............................................................................................................................................. 89
Problem-solving checklist ................................................................................................................... 90
Step 1: Check that the product power is on ....................................................................... 90
Step 2: Check the control panel for error messages ......................................................... 90
Step 3: Test print functionality ........................................................................................... 90
Step 4: Test copy functionality ........................................................................................... 91
Step 5: Test the fax sending functionality .......................................................................... 91
Step 6: Test the fax receiving functionality ........................................................................ 91
Step 7: Try sending a print job from a computer ................................................................ 91
Menu map .......................................................................................................................................... 92
Troubleshooting process .................................................................................................................... 93
Determine the problem source .......................................................................................... 93
Power subsystem .............................................................................................................. 94
Power-on checks ............................................................................................... 94
Tools for troubleshooting .................................................................................................................... 95
Individual component diagnostics ...................................................................................... 95
Engine diagnostics ............................................................................................ 95
Engine test button ............................................................................. 95
Components tests ............................................................................................. 96
Drum rotation functional check ........................................................ 96
Half self-test functional check ........................................................... 96
Diagrams ........................................................................................................................... 97
Plug/jack locations ............................................................................................ 97
Location of connectors ...................................................................................... 98
Locations of major components ...................................................................... 100
General timing charts ...................................................................................... 104
General circuit diagram ................................................................................... 105
HP ToolboxFX ................................................................................................................. 106
View HP ToolboxFX ........................................................................................ 106
Status .............................................................................................................. 106
Event log ......................................................................................... 106
Fax .................................................................................................................. 107
Fax tasks ........................................................................................ 107
Fax phone book .............................................................................. 107
Fax send log ................................................................................... 109
Fax receive log ............................................................................... 109
Block Faxes .................................................................................... 109
Help ................................................................................................................. 109
System Settings .............................................................................................. 110
Device information .......................................................................... 110
Paper handling ............................................................................... 111
Print quality .....................................................................................
111
Paper types .................................................................................... 111
System setup .................................................................................. 112
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