Table 2-6 Image defect examples (continued)
Problem Image example Solution
Page skew
1. Print a few more pages to see if the problem corrects itself.
2. Verify that no torn pieces of paper are inside the product.
3. Make sure that paper is loaded correctly and that all adjustments have been
made. Make sure that the guides in the tray are not too tight or too loose against
the paper.
4. Turn over the paper in the tray. Also, try rotating the paper 180°.
5. Make sure that the type and quality of the paper you are using meet
HP specifications. For more information, see the product user guide.
6. Make sure that the environmental specifications for the product are being met.
Curl or wave
1. Turn over the paper in the tray. Also, try rotating the paper 180°.
2. Make sure that the type and quality of the paper you are using meet
HP specifications. For more information, see the product user guide.
3. Make sure that the environmental specifications for the product are being met.
4. Try printing to a different output bin.
Wrinkles or creases
1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the environmental specifications for the product are being met.
3. Turn over the paper in the tray. Also, try rotating the paper 180°.
4. Make sure that paper is loaded correctly and all adjustments have been made. For
more information, see the product user guide.
5. Make sure that the type and quality of the paper you are using meet
HP specifications. See the product user guide.
6. If envelopes are creasing, try storing envelopes so that they lie flat.
Vertical white lines
1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the type and quality of the paper you are using meet
HP specifications. For more information, see the product user guide.
3. The photosensitive drum might be scratched, or the developing roller might be
damaged. Replace the toner cartridge.
4. The laser beam window might be dirty. Clean the laser beam window on the laser/
scanner.
5. The fuser inlet guide might be dirty. Clean the guide.
6. The fuser film might be scratched or dirty. Replace the fuser.
7. The laser/scanner might be damaged. Replace the laser/scanner.
ENWW Solve image-quality problems 83
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