NOTE: Individual tests are not selectable: the whole series of tests is run automatically.
●
Printer Tools help you to perform maintenance operations without an Internet connection.
The Call Me @HP button at the top right of the window calls an HP support agent. The call can include chat,
remote desktop access, and the sharing of files, images, and video.
NOTE: Call Me @HP may not be available if you are not directly supported by HP or if you have not accepted
the Data Transfer Agreement. To enable HP Support, go to the Internal Print Server, select Tools >
Preferences > Remote assistance, and ensure that the Enable Remote Assistance checkbox is ticked.
The Print Care program has online help that explains all its functions in detail.
To change the units of measurement in Print Care, select Edit > Preferences > Units.
Print Care uses the language selected in the Windows Regional and Language Options; to change the
language, see
Change the language of the Internal Print Server on page 16.
Print Care diagnostics
The Print Care diagnostics help you to minimize downtime. When you call your support representative to
report an issue, please pass on the results of any diagnostics that you ran.
110 Chapter 7 HP Print Care ENWW
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