172 Chapter 6 – Toner cartridge information EN
Refilled toner cartridges
HP policy on non-HP toner cartridges
Hewlett-Packard Company cannot recommend use of new, refilled, or
remanufactured, non-HP toner cartridges. Because they are not HP
products, HP cannot influence their design or control their quality.
While Hewlett-Packard Company does not prohibit the use of refilled
toner cartridges during the warranty period or while under a
maintenance contract, we do not recommend their use for the following
reasons:
• Hewlett-Packard has no ability to ensure that a refilled toner
cartridge functions at the high level or reliability of a new HP toner
cartridge. Hewlett-Packard also cannot predict the long-term effect
of the different toner formulations found in refilled cartridges.
• Hewlett-Packard has no control over the print quality of a refilled
toner cartridge. The print quality of HP toner cartridges influences
the customer’s perception of the printer.
Repairs resulting from the use of refilled toner cartridges might not be
covered under the HP warranty or maintenance contract.
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