Step
number
Verification step Possible problems Solutions
6 Does the product receive a
fax? (fax models only)
Use another fax machine to
send a fax to the product, if
available.
Too many telephone devices are plugged in,
or telephone devices are not connected in the
correct order.
Make sure that the HP LaserJet M1522 MFP
is the only device on the telephone line and
try again to receive the fax.
The product fax settings are set incorrectly. Review and reset the product fax settings.
See the user guide.
7 Does the product print from
the computer?
Use a word-processing
program to send a print job to
the product.
Software is not installed correctly or an error
occurred during software installation.
Uninstall and then reinstall the product
software. Verify that you are using the
correct installation procedure and the
correct port setting.
The cable is not connected correctly. Reconnect the cable.
An incorrect driver is selected. Select the proper driver.
There is a port driver problem in Microsoft
Windows.
Uninstall and then reinstall the product
software. Verify that you are using the
correct installation procedure and the
correct port setting.
8 Does the product scan to the
computer?
Initiate a scan from the basic
desktop software at your
computer.
The cable is not connected correctly. Reconnect the cable.
Software is not installed correctly or an error
occurred during software installation.
Uninstall and then reinstall the product
software. Verify that you are using the
correct installation procedure and the
correct port setting.
If the error persists, turn off the product and then turn on the product.
ENWW Problem-solving checklist 139
To Next Page
Loading...