Problem Cause Solution
Print is light or faded. The media might not meet
HP specifications.
Use media that meets HP specifications.
Make sure that the media meets
specifications in the HP LaserJet Printer
Family Print Media Guide.
The print cartridge might be low. If you
use a non-HP print cartridge, no
messages appear on the product control
panel or in HP ToolboxFX.
Replace the print cartridge. See Print
cartridge on page 27.
If the print cartridge is not low or empty,
inspect the transfer roller to see if it is
damaged. If it is not , replace the print
cartridge.
If the whole page is light, the print density
adjustment is too light or EconoMode
might be turned on.
Adjust the print density, and disable
EconoMode in the product Properties.
Toner specks appear. The media might not meet
HP specifications.
Use media that meets HP specifications.
Make sure that the media meets
specifications in the HP LaserJet Printer
Family Print Media Guide.
The paper path might need to be
cleaned.
Clean the paper path. See Clean the
paper path on page 34, or see the
HP ToolboxFX online Help.
Dropouts appear. A single sheet of print media might be
defective.
Try reprinting the job.
The moisture content of the paper is
uneven or the paper has moist spots on
its surface.
Try different paper, such as high-quality
paper that is intended for laser printers.
The paper lot is flawed. The
manufacturing processes can cause
some areas to reject toner.
Try different paper, such as high-quality
paper that is intended for laser printers.
The print cartridge might be defective. Replace the print cartridge. See Print
cartridge on page 27.
Vertical streaks or bands appear on the
page.
The print cartridge might be low or
defective. If you are using a non-HP print
cartridge, no messages appear on the
product control panel or in
HP ToolboxFX.
Replace the print cartridge. See
Print
cartridge on page 27.
ENWW Print problems 159
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