●
Is a surge-protection device installed?
◦
A surge-protection device might be installed between the telephone jack and the product to
protect the product from electrical power that passes through the telephone lines. These
devices might cause some fax communication problems by degrading the quality of the
telephone signal. If you are having problems sending or receiving faxes, connect the device
directly to the telephone jack to determine if the problem is in the surge-protection device.
●
Is a telephone company voice-message service being used?
◦
If the messaging service rings-to-answer setting is lower than the product rings-to-answer
setting, the messaging service answers the call and the product will not detect incoming faxes.
If the product rings-to-answer setting is lower than that of the messaging service, the product
answers all calls and no calls will ever be sent to the messaging service. The only voice-
messaging system that can be used with the product is a standard telephone-answering
machine.
●
Is a standard telephone-answering machine installed?
◦
An answering machine must be connected to the port that is labeled with the telephone icon
(or it can be shared on the same telephone-line extension). Set the product rings-to-answer
setting for at least one ring more than the number of rings that prompts the answering machine
to answer a incoming call. For example, if the answering machine is set to answer calls after
three rings, set the product rings-to-answer setting to four rings.
NOTE: If an answering machine is connected to the same telephone line but is connected to a
different jack (for example, in another room), it might interfere with the product to fax reception.
Problems receiving faxes
Use the table in this section to solve problems that might occur when receiving faxes.
NOTE: You must use the fax cord that came with the product in order to ensure that the product
functions correctly.
Problem Cause Solution
The product cannot receive faxes from
an extension telephone.
The extension-telephone setting might
be disabled.
Verify that the extension-telephone
setting is enabled.
The fax cord might not be securely
connected.
Verify that the fax cord is securely
connected between the telephone jack
and the product (or another device that is
connected to the product). Press 1-2-3 in
sequence (tone-dial mode only), wait for
three seconds, and then hang up.
The product dialing mode might be
incorrectly set, or the extension phone
might be incorrectly set.
Verify that the product dialing mode is set
to Tone. Verify that the extension phone
is set to On for tone dialing as well.
ENWW Fax problems (fax models only) 171
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