Problem Cause Solution
Faxes that you send are not arriving at
the receiving fax machine.
The receiving fax machine might be off
or might have an error condition, such as
being out of paper.
Call the recipient to verify that the fax
machine is on and ready to receive
faxes.
The originals might be incorrectly loaded. Verify that the original documents are
correctly loaded into the ADF input tray
or flatbed scanner.
A fax might be in memory because it is
waiting to redial a busy number, other
jobs that are ahead of it are waiting to be
sent, or the fax is set up for a delayed
send.
If a fax job is in memory for any of these
reasons, an entry for the job appears in
the fax log. Print the fax activity log and
check the Status column for jobs that
show a Pending designation.
Faxes you send include a block of gray
shading at the end of each page.
You might be sending a fax from the
flatbed scanner with the glass-fax size
set incorrectly.
Verify that the setting is correct.
Faxes you send have data missing from
the end of each page.
You might be sending a fax from the
flatbed scanner with the glass-fax size
set incorrectly.
Verify that the setting is correct.
You receive a Low Memory error. You might be sending a fax that is too
large, or the resolution might be too high.
Try one of the following:
●
Divide a large fax into smaller
sections, and then fax them
individually.
●
Clear stored faxes to make more
memory available for outgoing
faxes.
●
Configure the outgoing fax as a
delayed fax, and then verify that it
will send completely.
●
Make sure that you are using the
lowest resolution setting
(Standard).
Voice-call problems
Problem Cause Solution
The telephone or answering machine
that is connected to the line is not
receiving voice calls.
The fax cord might not be correctly
connected.
See the Getting Started Guide to check
the installation. The product must be the
first device connected to the telephone
line.
The answer mode or rings-to-answer
settings might not be correctly set.
The rings-to-answer must be set higher
than the answering machine setting.
The answering machine or telephone
might not be functioning.
Connect the telephone or answering
machine directly to the telephone line
and determine if it works by itself.
The problem persists. See the Fax chapter in the product user
guide.
ENWW Fax problems (fax models only) 175
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