Control panel message Description Recommended action
11.XX - Internal clock error To continue
touch OK
The device real time clock has experienced
an error.
Whenever the device is turned off and then
turned on again, set the time and date at the
control panel. See the Time/Scheduling
menu in the user guide.
If the error persists, you might need to replace
the formatter.
13.00.02 - Jam in Tray 1 Clear jam then
touch OK
Paper is fed from tray 2 to the device by the
tray 2 pick-up roller. When energized,
solenoid SL2 releases a clutch, and then the
pick-up roller rotates to pick up the paper and
advance it into the paper path.
1. Follow the instructions in the onscreen
dialog box, or see
Clear jams from the
input-tray areas on page 220.
2. Verify that the type and quality of the
media that you are using meet
HP specifications. (See
Media
specifications on page 15.)
3. Verify that the media is loaded correctly
and that the guides are not too tight or
too loose against the stack of media.
4. Verify that the tray 2 pickup roller and
separation pad are installed correctly.
5. Verify that solenoid SL2 is being
energized. If you cannot hear it during a
print job, remove tray 2, override the
paper presence sensor flag, start a print
job, and then see if the pick-up roller is
rotating.
6. Verify that solenoid SL2 is firmly seated
in connector J504 on the ECU.
13.01.00 - Jam in Tray 1 Clear jam then
touch OK
The paper did not reach the top of page
sensor within the specified period of time. The
tray 1 feed roller moves paper into the paper
path. When solenoid SL1 is energized, a
clutch mechanism allows the paper stack in
tray 1 to lift, and then allows the feed roller to
rotate one time to move the paper into the
paper path.
1. Follow the instructions in the onscreen
dialog box, or see
Clear jams from the
input-tray areas on page 220.
2. Verify that the type and quality of the
media that you are using meet
HP specifications. (See
Media
specifications on page 15.)
3. Verify that the media is loaded correctly
and that the guides are not too tight or
too loose against the stack of media.
4. Verify that the tray 1 pickup roller and
separation pad are installed correctly.
5. Verify that solenoid SL1 is firmly seated
in ECU connector J508. Verify that SL1
is being energized by removing the
cover and observing the solenoid during
a feed operation.
6. Open and close the cartridge door to
clear the error message.
Table 6-1 Control-panel messages (continued)
202 Chapter 6 Troubleshooting ENWW
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