Control panel message Description Recommended action
13.05.00 Jam inside front door Paper failed to reach the delivery sensor
within a specified period of time when a print
job was initiated. When troubleshooting
paper jams, always observe where the
leading edge of the paper stops in the jam.
1. Follow the instructions in the onscreen
dialog box, or see
Clear jams from the
input-tray areas on page 220.
2. Verify that nothing is obstructing paper
movement within the paper path.
3. Verify that the fuser motor (M2)
connector is firmly seated. The fuser
motor wiring is hard-wired to the back of
the ECU at connector J501. The motor
connector is free-standing behind the
ECU. To see if the fuser motor is
functional, observe the output stacker
rollers while turning on the device. If the
rollers rotate, the motor is functional. If
they do not rotate, verify the connection.
13.15.00 - Jam inside front door Remove
print cartridge
Media is jammed in the fuser area. Follow the instructions in the onscreen dialog
box, or see
Clear jams from the print-
cartridge area on page 219.
If the message persists, check the thermistor
delivery sensor (J405) and delivery sensor
(SR2) cable connections.
13.20 - Jam inside rear bin Clear jam then
open and close front door
Media is jammed in the output bin. Open the rear output bin and gently remove
the jammed media. Follow the instructions in
the onscreen dialog box, or see
Clear jams
from the output-bin areas on page 223.
13.31.00 Jam inside front door Media is jammed in the paper path. Follow the instructions in the onscreen dialog
box, or see
Clear jams from the input-tray
areas on page 220.
If the message persists, check the rear door
(face-up bin) sensor cable connection.
13.65 - Jam inside rear bin Clear jam then
open and close front door
Media is jammed in the fuser area. Open the rear output bin and gently remove
the jammed media. Follow the instructions in
the onscreen dialog box, or see
Clear jams
from the output-bin areas on page 223.
If the message persists, check the thermistor
delivery sensor (J405) and delivery sensor
(SR2) cable connections.
13.67.00 - Jam inside front door Media is jammed in the paper path. Follow the instructions in the onscreen dialog
box, or see Clear jams from the print-
cartridge area on page 219.
If the message persists, check the HVPS
ribbon-cable connection at J404.
13.XX.YY - Paper wrapped around fuser A jam has occurred because paper has
wrapped around the fuser.
Follow the instructions in the onscreen dialog
box.
13.XX.YY - Remove Tray 2 Clear jam then
touch OK
Media is jammed in the duplex area. Follow the instructions in the onscreen dialog
box, or see
Clear jams from the input-tray
areas on page 220.
20 Insufficient memory To continue touch
OK
The device received more data than can fit in
the available memory. You might have tried
Touch OK to print the transferred data (some
data might be lost), and then simplify the print
job or install additional memory.
Table 6-1 Control-panel messages (continued)
ENWW Control-panel messages 203
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