Control panel message Description Recommended action
Initializing scanner The device is initializing the scanner. Wait for the control-panel display to show
Ready.
Install black cartridge The device detects the print cartridge by
detecting a voltage differential within the
cartridge. The photo-conductive drum
connected to the high-voltage power supply
provides the reference with which to measure
the differential.
1. Verify that a print cartridge is installed in
the device.
2. Verify that the drum ground connector
on the high-voltage power supply is
correctly seated on the mechanical
connector.
3. Verify that the cartridge mechanism
functions correctly. When the cartridge
is removed from the device, the
mechanism swings outward, away from
the chassis. When the cartridge is
inserted into the device, the mechanism
closes toward the chassis.
Insufficient memory to load fonts/data
<device> To continue touch OK
The device does not have enough memory to
load the data (for example, fonts or macros)
from the location specified.
Touch OK to continue without this
information. If the message persists, add
more memory.
Jam in document feeder Media is jammed in the document feeder
(ADF).
Remove jammed media from the document
feeder (ADF). Follow the instructions in the
onscreen dialog box, or see
Clear jams from
the ADF on page 217.
If the message persists after all jams have
been cleared, a sensor might be stuck or
broken. Check the sensors in the ADF. If a
sensor is broken, replace the ADF assembly
(see
ADF assembly on page 80).
Load Tray 1: <type>, <size> The tray is empty or configured for a different
size than the size requested.
Follow the instructions in the onscreen dialog
box. If the message persists, make sure that
the tray 1 media-present sensor (PS902) is
operational.
Manually feed: <type>, <size> The specified job requires manual feed from
tray 1.
Load the requested media into tray 1.
To override the message, touch OK to use a
type and size of media that is available in
another tray.
Non HP supply installed Economode
disabled
A non-HP supply or a refilled HP supply has
been installed.
Follow the instructions in the onscreen dialog
box.
Order black cartridge The number of pages remaining for the print
cartridge has reached the low threshold. The
device was set to stop printing when a supply
needs to be ordered.
Touch OK to continue printing until the print
cartridge is out of toner.
To order a new print cartridge, see
Order
parts, accessories, and supplies
on page 314.
Output bin <X> full The specified output bin is full, and printing
cannot continue.
Empty the bin to continue printing.
Password or name is incorrect. Please
enter correct login.
The user name or password was typed
incorrectly.
Retype the user name and password.
PIN is incorrect. Please re-enter PIN. The PIN was typed incorrectly. Retype the PIN.
Table 6-1 Control-panel messages (continued)
212 Chapter 6 Troubleshooting ENWW
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