Control panel message Description Recommended action
5. Check connector J1506 on the HCI
controller in Tray 5.
6. Check connector J312 on the dc
controller.
7. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.03.00 Jam in Tray 6 Input delay from Tray 6 to HCI SR9 (Tray 6
feed-detect sensor).
This is a mispick in Tray 6.
Clear the jam following the instructions on the
control panel display or the instructions in this
manual (see
Clear jams from the Tray 4/5/6
input areas on page 470).
1. Make sure that the customer is using
supported media and that it is loaded
correctly.
2. Check Tray 6 pick and separation rollers
for contamination and correct
mechanical functionality. Replace if
necessary.
3. Check for paper or other obstructions to
the paper path between Tray 6 and the
top of the output of the HCI.
4. Check HCI SR9 (Tray 6 feed-detect
sensor) and flag for correct mechanical
functionality. Repair or replace if
necessary.
5. Check connector J1506 on the HCI
controller in Tray 6.
6. Check connector J312 on the dc
controller.
7. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.04.00 The page stayed at SR2 (duplexing-feed
sensor) too long*.
Clear the jam following the instructions on the
control panel display or the instructions in this
manual (see
Clear jams from the optional
duplexer on page 464).
1. Remove the duplexer and check SR2
(duplexing-feed sensor) for correct
mechanical functionality. Replace if
necessary.
2. Check for paper or other obstructions to
the paper path in the duplexer and
between the fuser and the duplexer.
3. Check connector J1506 on the HCI
controller in Tray 5.
Table 6-2 Control-panel messages (continued)
402 Chapter 6 Troubleshooting ENWW
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