Control panel message Description Recommended action
4. Check the interface between the
duplexer and the print engine.
5. Replace the duplexer.
6. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.05.00 Jam inside upper right door The page did not reach SR6 (fuser-delivery
sensor) when it should have.
Clear the jam following the instructions on the
control panel display or the instructions in this
manual (see
Clear jams from the output
path on page 463).
1. Check for paper or other obstructions to
the paper path in the fuser and between
the fuser and the registration area.
2. Check for paper in the fuser and for any
damage to the fuser or its connections
to the print engine. Replace the fuser if
necessary.
3. Check SR6 (fuser-output sensor) for
correct mechanical functionality.
Replace if necessary.
4. Check SR4 (loop sensor) and SR5 (top/
registration sensor) for correct
mechanical functionality. Repair or
replace flags if necessary.
NOTE The sensors are part
of the HVPS.
5. Check connector J319 on the dc
controller.
6. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.06.00 Jam inside left door
13.06.00 Jam inside lower left door
The page is jammed in the fuser.
NOTE The leading edge is
between the fuser and the output
area.
Clear the jam following the instructions on the
control panel display or the instructions in this
manual (see
Clear jams from the output
path on page 463).
1. Check for paper or other obstructions to
the paper path between the fuser and
the SR7 (delivery sensor).
2. Check for paper in the fuser and for any
damage to the fuser or its connections
to the print engine. Replace the fuser if
necessary.
Table 6-2 Control-panel messages (continued)
ENWW Control-panel messages 403
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