Control panel message Description Recommended action
3. Check SR6 (fuser-output sensor) for
correct mechanical functionality.
Replace if necessary.
4. Check SR7 (delivery sensor) for correct
mechanical functionality. Replace if
necessary.
5. Check connector J310 on the dc
controller.
6. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.09.00 The page did not reach the face-down-
output-bin rollers*.
Clear the jam following the instructions on the
control panel display or the instructions in this
manual (see
Clear jams from the output
path on page 463).
1. Check for paper or other obstructions to
the paper path between SR7 (delivery
sensor) and SR1 (bin-full sensor).
2. Check for paper in the fuser and for any
damage to the fuser or its connections
to the print engine. Replace the fuser if
necessary.
3. Check SR6 (fuser-output sensor) for
correct mechanical functionality.
Replace if necessary.
4. Check SR7 (delivery sensor) for correct
mechanical functionality. Replace if
necessary.
5. Check connector J310 on the dc
controller.
6. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.09.00 Jam inside left door
13.09.00 Jam inside lower left door
Unexpected size in duplexer. Clear the jam following the instructions on the
control panel display or the instructions in this
manual (see
Clear jams from the optional
duplexer on page 464).
1. Make sure that the duplexer supports
the size of media in use.
2. Remove the duplexer and check SR1
(duplexer-jam sensor) for correct
mechanical functionality. Replace if
necessary.
3. Check for paper or other obstructions to
the paper path in the duplexer and
Table 6-2 Control-panel messages (continued)
404 Chapter 6 Troubleshooting ENWW
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