Control panel message Description Recommended action
13.12.09 Jam inside upper left door Stapler jam.
Stay jam in entry. SR2100 (inlet media
sensor) stayed activated too long.
SR2100 is located in the stapler/stacker feed
assembly, sensing media entering the
stapler/stacker.
1. Open the lower left door and remove
any paper or obstructions in the paper
path.
2. Remove the stapler/stacker feed
assembly and perform the following
tasks.
●
Remove any media from SR2100.
●
Check the operation of the sensor
flag and sensor-flag spring and
make sure that the flag does not
block the sensor. If the flag or the
spring is damaged, replace the
stapler/stacker feed assembly.
●
Clean SR2100 by blowing air
gently into the sensing area. Check
the sensor for correct mounting,
cable connection, and alignment
with the sensor flag. If the sensor
is damaged or nor working, replace
the sensor.
●
Check operation of the drive gears
and belts at the rear of the stapler/
stacker feed assembly. Turning
any of the gears should turn all of
the rollers in the assembly. If the
gears or belts are not working,
replace the stapler/stacker feed
assembly.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.12.10 Jam inside upper left door Stapler jam.
Delay jam in entry. The page did not arrive at
SR2100 (inlet media sensor) within the
expected time.
SR2100 is located in the stapler/stacker feed
assembly, sensing media entering the
stapler/stacker.
1. Open the lower left door and remove
any paper or obstructions in the paper
path.
2. Turn off the device, disconnect the
sensor connection at J2104 on the
stapler/stacker control board, and then
turn the device back on. If 13.12.11
does not appear on the control-panel
display after the device warms up,
replace SR2100.
3. Open the upper left door. If media is
jammed in this area, replace the stapler/
stacker feed assembly.
4. Check the standard (lower) output bin to
see whether media exited the device to
the bin. Media exiting the device to the
Table 6-2 Control-panel messages (continued)
408 Chapter 6 Troubleshooting ENWW
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