Control panel message Description Recommended action
standard output bin indicates a flapper
malfunction.
●
If SL2100 (flapper solenoid) is not
working, replace the stapler/
stacker feed assembly.
●
If the flapper is broken, replace the
delivery assembly.
●
If the SL2100 and the flapper are
both working correctly, then the
problem is in the stapler/stacker
control board. Replace the board.
5. Open the lower left door. If media is
jammed in this area, remove the stapler/
stacker feed assembly without clearing
the jam. After removing the assembly,
observe the location of the leading edge
of the media and then perform the
following tasks:
●
If the leading edge reached the
entrance rollers of the feed
assembly but stopped and jammed
there, check operation of the drive
gears and belts at the rear of the
stapler/stacker feed assembly.
Turning any of the gears should
turn all of the rollers in the
assembly.
●
If the gears or belts are not
working, replace the stapler/
stacker feed assembly.
●
If all rollers turn correctly,
replace the alignment
assembly.
●
If the leading edge stopped at or
stopped just past SR2100 (inlet
media sensor), replace the stapler/
stacker feed assembly.
6. If, after performing the previous steps,
the problem persists, replace the
stapler/stacker control board.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.12.11 Jam inside upper left door Stapler jam.
Initial jam at entry. At power-on, media was
detected at SR2100 (inlet media sensor).
SR2100 is located in the stapler/stacker feed
assembly. SR2100 senses media entering
the stapler/stacker.
1. Open the upper left door and remove
any media.
2. Open the lower left door and remove
any media.
3. Check connection J2104 on the stapler/
stacker control board.
Table 6-2 Control-panel messages (continued)
ENWW Control-panel messages 409
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