Control panel message Description Recommended action
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.1C.00 Paper wrapped around fuser Fuser wrap jam.
SR6 (fuser-exit sensor) did not detect media
within the specified time after it initially
detected media.
1. Clear the jam following the instructions
on the control panel display or the
instructions in this manual (see
Clear
jams from the output path
on page 463).
2. Remove the fuser and check for media
at the input and output sides of the fuser.
3. Reinstall the fuser and process a
cleaning page.
4. Check SR6 (fuser-output sensor) for
correct mechanical functionality.
Replace the fuser if necessary.
5. Check connectors J903, J901, and J902
on the HVPS.
6. Check connector J318 and J319 on the
dc controller.
7. Replace the fuser.
8. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.20.00 Jam in <any> door Residual jam.
One of the sensors in the device detects the
presence of media. The device attempts to
clear the paper path before showing the
message on the control-panel display.
Visually inspect all paper path sensors,
particularly the sensors near the door
indicated in the error message, for residual
media or malfunctioning sensor flags.
Remove any media, check the flags for
correct operation, and then check the
connections from the sensors to the dc
controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.21.00 Door open jam One of the doors was opened during printing,
causing a jam. Pages in the paper path could
not be cleared.
1. Clear the jam following the instructions
on the control panel display or the
instructions in this manual (see
Clear
jams on page 459).
2. Make sure that all doors on the device
are closed correctly.
3. Check all door switches and mechanical
activators for correct functionality.
4. Check all connectors to the dc
controller.
Table 6-2 Control-panel messages (continued)
ENWW Control-panel messages 413
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