Control panel message Description Recommended action
13.99.00 Jam inside left door
13.99.00 Jam inside lower left door
Non-specific jam. This message might
indicate a multi-feed jam in the fuser/output
area.
1. Clear the jam following the instructions
on the control panel display or the
instructions in this manual (see
Clear
jams on page 459).
2. Make sure that the customer is using
supported media and that it is loaded
correctly.
3. Check the input trays for excessive wear
or contamination to the pick and
separation rollers and separation pad.
Replace if necessary.
4. Check the entire paper path for paper or
other obstructions.
5. Check all paper-path sensors and flags
for correct mechanical functionality and
good electrical connections to the dc
controller.
6. Check the fuser and the pressure-
release assembly for correct seating
and functionality.
7. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
20.X Insufficient memory To continue
touch OK
The device received more data than can fit in
the available memory. You might have tried
to transfer too many macros, soft fonts, or
complex graphics.
●
20.1= internal ROM
●
20.2 =Card slot
●
20.3 =non removable hard disk
●
20.4 = EIO disk
●
20.5 = USB device or external device
Touch OK to print the transferred data (some
data might be lost), and then simplify the print
job or install additional memory.
21 Page too complex To continue touch
OK
The page formatting process was not fast
enough for the device.
Touch OK to print the transferred data. (Some
data might be lost.) If this message appears
often, simplify the print job.
22 EIO <X> buffer overflow To continue
touch OK
Too much data was sent to the EIO card in
the specified slot (X). An incorrect
communications protocol might be in use.
Touch OK to print the transferred data. (Some
data might be lost.)
22 Embedded I/O buffer overflow To
continue touch OK
Too much data was sent to the embedded
HP Jetdirect print server.
Touch OK to print the transferred data. (Some
data might be lost.)
1. Turn the power off, and then on.
2. Check wire harness connectors.
22 USB I/O buffer overflow To continue
touch OK
Too much data was sent to the USB buffer. Touch OK to clear the error message. (Data
will be lost.)
Table 6-2 Control-panel messages (continued)
ENWW Control-panel messages 419
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