Control panel message Description Recommended action
30.1.2 Jam in document feeder
The ADF is jammed.
NOTE Appears as 30.01.02 on the
event log.
1. Clear the jam following the instructions
on the control panel display or the
instructions in this manual (see
Clear
jams from the automatic document
feeder (ADF) on page 459).
2. If the ADF continues to jam, make sure
that the document meets media
specifications for the ADF.
3. Open the ADF cover and inspect the
paper path for damage or obstructions.
4. Check the pickup rollers and separation
pad for excessive wear or
contamination. Replace if necessary.
5. Check the ADF paper-path sensors for
correct operation.
6. Check all connectors on the ADF control
board and scanner control board for
loose connections.
7. If, after performing all of the previous
steps, the ADF continues to jam,
replace the ADF.
30.1.22 A fatal hardware error occurred in the
scanner.
1. Turn the device off and then turn the
device on.
2. If the message persists, replace the
scanner control board.
3. If the message persists, replace the
scanner.
30.1.23 Calibration failed
A scanner calibration error has occurred.
Check the target for correctness and re-run
the scanner calibration.
30.1.24 Document feeder cover open
The ADF jam-access door is open.
1. Clear the jam and close the ADF jam-
access door.
2. Check the ADF cover sensor and the
flag for correct mechanical functionality.
3. Check connector J3 on the ADF control
board.
4. If the message persists, replace the
ADF control board or replace the ADF.
30.1.25 A general error has occurred in the scanner
or the ADF. Communication was lost
between the scanner control board (SCB)
and the formatter.
1. Turn the device off and then turn the
device on.
2. If the message persists, check the
ribbon cable between the scanner
control board and the formatter for
damage and correct seating. Replace
the cable if necessary.
3. If the message persists, replace the
scanner control board or replace the
formatter.
Table 6-2 Control-panel messages (continued)
ENWW Control-panel messages 421
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