3. Grasp both sides of the media, and slowly pull the media out of the device. (There might be loose
toner on the media. Be careful not to spill it on yourself or into the device.)
NOTE If media is difficult to remove, try opening the upper-right door and removing the
print cartridge to release pressure on the media.
4. Close the jam access door.
If a jam message persists, there is still media in the device. Look for media in other locations.
Clear jams from the optional duplexer
A 13.XX.YY error message appears on the control-panel display to indicate that a jam has occurred in
the duplexer. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps
below.
464 Chapter 6 Troubleshooting ENWW
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