Toner smear
1. Print a few more pages to see if the problem corrects itself.
2. Try using a different type of media.
3. Make sure that the environmental specifications for the device are being met. See
Operating
environment on page 826.
4. Clean the inside of the device and run a cleaning page. See
Clean the device on page 98.
5. Replace the print cartridge.
6. The fuser roller is dirty.
Process a cleaning page. Several pages might be required if the fuser is very dirty.
7. The static-eliminator teeth (just beyond the transfer roller) are contaminated or are not grounded,
which allows a static charge to remain on the page.
Clean the static-eliminator teeth with a small brush or compressed air. Replace the assembly if it
is damaged.
8. The fuser is defective. The print will smear if the fuser does not heat sufficiently to bond the toner
to the paper.
Replace the fuser.
9. The dc controller PCA is defective. The dc controller PCA regulates the fuser roller temperature.
Replace the dc controller PCA.
Also see
Loose toner on page 485.
Loose toner
ENWW Solving image-quality problems 485
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