Troubleshooting 62
5.
Be sure the drive is properly configured. Refer to the drive documentation to determine the proper
configuration.
6. If it is a non-hot-plug drive, be sure a conflict does not exist with another hard drive. Check for SCSI
ID conflicts.
7. Be sure the correct drive controller drivers are installed.
A new hard drive is not recognized
Action:
1. Be sure the drive bay is not defective by installing the hard drive in another bay.
2. If the drive has just been added, be sure the drive is supported. Refer to the server documentation or
the HP website to determine drive support.
3. Run Insight Diagnostics ("HP Insight Diagnostics" on page 32) and replace failed components as
indicated.
4. If the drive is a replacement drive on an array controller, make sure that the drive is the same type
and of the same or larger capacity than the original drive.
You are unable to access data
Action:
1. Be sure the files are not corrupt. Run the repair utility for the operating system.
2. Be sure no viruses exist on the server. Run a current version of a virus scan utility.
Server response time is slower than usual
Action: Be sure the hard drive is not full, and increase the amount of free space on the hard drive, if
needed. It is recommended that hard drives should have a minimum of 15 percent free space.
Memory problems
General memory problems are occurring
Action:
• Isolate and minimize the memory configuration.
• Be sure the memory meets the server requirements and is installed as required by the server.
Some servers may require that memory banks be fully populated or that all memory within a
memory bank must be the same size, type, and speed. Refer to the server documentation to
determine if the memory is installed properly.
• Check any server LEDs that correspond to memory slots.
• If you are unsure which DIMM has failed, test each bank of DIMMs by removing all other
DIMMs. Then, isolate the failed DIMM by switching each DIMM in a bank with a known working
DIMM.
• Remove any third-party memory.
• Run HP Insight Diagnostics (on page 32) to test the memory.
Server is out of memory
Action:
1. Be sure the memory is configured properly. Refer to the application documentation to determine the
memory configuration requirements.
2. Be sure no operating system errors are indicated.
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