Contents 5
Diagnostic tools ...................................................................................................................................... 70
HP Insight Diagnostics .................................................................................................................... 70
HP Insight Diagnostics survey functionality ........................................................................................ 71
Integrated Management Log ........................................................................................................... 71
Remote support and analysis tools ............................................................................................................. 71
HP Insight Remote Support software ................................................................................................. 71
Keeping the system current ....................................................................................................................... 72
Drivers ......................................................................................................................................... 72
Version control .............................................................................................................................. 72
ProLiant Support Packs ................................................................................................................... 73
Operating System Version Support .................................................................................................. 73
Firmware ...................................................................................................................................... 73
HP Smart Update Manager ............................................................................................................. 73
Change control and proactive notification ........................................................................................ 74
Care Pack .................................................................................................................................... 74
Troubleshooting .......................................................................................................................... 75
Troubleshooting resources ........................................................................................................................ 75
Pre-diagnostic steps ................................................................................................................................. 75
Important safety information ............................................................................................................ 75
Symptom information ..................................................................................................................... 77
Prepare the server for diagnosis ...................................................................................................... 77
Loose connections ................................................................................................................................... 79
Service notifications ................................................................................................................................. 80
Server health LEDs ................................................................................................................................... 80
Troubleshooting flowcharts ....................................................................................................................... 80
Start diagnosis flowchart ................................................................................................................ 80
General diagnosis flowchart ........................................................................................................... 81
Server power-on problems flowchart ................................................................................................ 83
POST problems flowchart ............................................................................................................... 86
OS boot problems flowchart ........................................................................................................... 88
Server fault indications flowchart ..................................................................................................... 89
POST error messages and beep codes ....................................................................................................... 91
Battery replacement .................................................................................................................... 93
Regulatory compliance notices ..................................................................................................... 94
Regulatory compliance identification numbers ............................................................................................. 94
Federal Communications Commission notice ............................................................................................... 94
FCC rating label ............................................................................................................................ 94
Class B equipment ......................................................................................................................... 94
Declaration of conformity for products marked with the FCC logo, United States only ....................................... 95
Modifications .......................................................................................................................................... 95
Cables ................................................................................................................................................... 95
Canadian notice (Avis Canadien) .............................................................................................................. 95
European Union regulatory notice ............................................................................................................. 96
Disposal of waste equipment by users in private households in the European Union ......................................... 96
Japanese notice ...................................................................................................................................... 97
BSMI notice ............................................................................................................................................ 97
Korean notice ......................................................................................................................................... 97
Chinese notice ........................................................................................................................................ 98
Laser compliance .................................................................................................................................... 98
Battery replacement notice ........................................................................................................................ 98
Taiwan battery recycling notice ................................................................................................................. 99
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