Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure the tray is not overloaded with paper.
• Use HP media for optimum performance and efficiency.
Troubleshoot installation issues
If the following topics do not help, see HP support for information about HP support.
•
Hardware installation suggestions
•
Software installation suggestions
•
Problems setting up Bluetooth wireless communication
Hardware installation suggestions
Check the printer
• Make sure that all packing tape and material have been removed from outside and
inside the printer.
• Make sure that the printer is loaded with paper.
• Make sure that no lights are on or blinking except the Power light, which should be
on. If a light other than the Power light is on or blinking, there is an error. For more
information, see
Control panel lights reference.
• Make sure that the printer can print a self-test diagnostic page.
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the power cord is connected securely to both the printer and to a
working power outlet.
Check the ink cartridges
• Whenever you install a new ink cartridge, the printer aligns the ink cartridges
automatically. If the alignment fails, check to make sure the cartridges are installed
correctly, and start the ink cartridge alignment. For more information, see
Align the
ink cartridges.
• Make sure that all latches and covers are closed correctly.
Software installation suggestions
Check the computer system
• Make sure that the computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
Troubleshoot installation issues
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