Solve wireless problems (some models only)........................................................................114
Basic wireless troubleshooting.........................................................................................114
Advanced wireless troubleshooting..................................................................................114
Step 1: Make sure your computer is connected to your network................................115
Step 2: Make sure that the HP device is connected to your network.........................116
Step 3: Check to see if the firewall software is blocking communication....................117
Step 4: Make sure the HP device is online and ready................................................117
Step 5: Make sure the wireless version of the HP device is set as the default printer
driver (Windows only).................................................................................................118
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)............................................................................................................................118
Add hardware addresses to a wireless access point (WAP)......................................119
Configure your firewall to work with HP devices.....................................................................119
Solve device management problems.....................................................................................121
Embedded Web server cannot be opened.......................................................................121
The EWS is only available in English...............................................................................122
Troubleshoot installation issues.............................................................................................122
Hardware installation suggestions....................................................................................122
Software installation suggestions.....................................................................................123
Understand the Printer Status Report and Self-Test Report..................................................124
Understand the network configuration page (some models only)..........................................126
Clear jams...............................................................................................................................127
Clear paper jams..............................................................................................................127
Avoid paper jams..............................................................................................................128
A Technical information
Warranty information..............................................................................................................130
Hewlett-Packard limited warranty statement....................................................................131
Ink cartridge warranty information....................................................................................132
Device specifications..............................................................................................................133
Physical specifications......................................................................................................133
Product features and capacities.......................................................................................133
Processor and memory specifications..............................................................................133
System requirements........................................................................................................134
Network protocol specifications (Some models only).......................................................134
Embedded Web server specifications (some models only)..............................................135
Media specifications.........................................................................................................135
Understand supported sizes.......................................................................................135
Understand supported media types and weights.......................................................137
Set minimum margins.................................................................................................138
Guidelines for two-sided (duplex) printing............................................................139
Print resolution..................................................................................................................139
Print specifications............................................................................................................139
Copy specifications...........................................................................................................139
Fax specifications.............................................................................................................140
Scan specifications...........................................................................................................141
Operating environment.....................................................................................................141
Electrical requirements.....................................................................................................141
Acoustic emission specification........................................................................................141
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