Solve wireless problems.........................................................................................................115
Basic wireless troubleshooting.........................................................................................116
Advanced wireless troubleshooting..................................................................................116
Step 1: Make sure your computer is connected to your network................................117
Step 2: Make sure that the printer is connected to your network...............................117
Step 3: Check to see if the firewall software is blocking communication....................118
Step 4: Make sure the printer is online and ready......................................................119
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................119
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)................................................................................................120
After resolving the problems ......................................................................................120
Configure your firewall software to work with the printer........................................................121
Solve printer management problems......................................................................................122
Embedded web server cannot be opened........................................................................122
Troubleshoot installation issues.............................................................................................123
Hardware installation suggestions....................................................................................123
HP software installation suggestions................................................................................124
Solve network problems...................................................................................................124
Understand the Printer Status Report....................................................................................125
Understand the network configuration page...........................................................................126
Clear jams...............................................................................................................................128
Clear paper jams..............................................................................................................128
Avoid paper jams..............................................................................................................131
A Technical information
Warranty information..............................................................................................................132
Hewlett-Packard limited warranty statement....................................................................133
Ink cartridge warranty information....................................................................................134
Printer specifications..............................................................................................................135
Physical specifications......................................................................................................135
Product features and capacities.......................................................................................135
Processor and memory specifications..............................................................................136
System requirements........................................................................................................136
Network protocol specifications........................................................................................136
Embedded web server specifications...............................................................................137
Media specifications.........................................................................................................137
Understand specifications for supported media.........................................................137
Set minimum margins.................................................................................................140
Print specifications............................................................................................................141
Copy specifications...........................................................................................................141
Fax specifications.............................................................................................................141
Scan specifications...........................................................................................................142
Web Services specifications.............................................................................................142
HP ePrint....................................................................................................................142
Printer Apps................................................................................................................142
HP website specifications.................................................................................................142
Environmental specifications............................................................................................143
Electrical specifications....................................................................................................143
Acoustic emission specifications......................................................................................143
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