Solve printing problems ..........................................................................................................77
The device shuts down unexpectedly ...............................................................................77
All device lights are on or flashing ....................................................................................78
The device is not responding (nothing prints) ...................................................................78
Device does not accept print cartridge ..............................................................................79
Device takes a long time to print .......................................................................................79
Blank or partial page printed .............................................................................................80
Something on the page is missing or incorrect .................................................................80
Placement of the text or graphics is wrong .......................................................................81
Poor print quality and unexpected printouts ............................................................................82
General tips ......................................................................................................................82
Meaningless characters print ............................................................................................83
Ink is smearing .................................................................................................................84
Ink is not filling the text or graphics completely .................................................................85
Output is faded or dull colored ..........................................................................................85
Colors are printing as black and white ..............................................................................86
Wrong colors are printing ..................................................................................................86
Printout shows bleeding colors .........................................................................................87
Colors do not line up properly ...........................................................................................87
Lines or dots are missing from text or graphics ................................................................87
Solve paper-feed problems .....................................................................................................88
Media is not supported for the device ...............................................................................88
Media is not picked up ......................................................................................................88
Media is not coming out correctly .....................................................................................88
Pages are skewing ...........................................................................................................89
Multiple pages are being picked up ..................................................................................89
Troubleshoot installation issues ..............................................................................................89
Hardware installation suggestions ....................................................................................89
Software installation suggestions ...................................................................................... 90
Problems setting up 802.11 or Bluetooth wireless communication ...................................90
Check the wireless printer accessory .........................................................................91
Check the wireless settings ........................................................................................91
Check the network communication .............................................................................91
Check the wireless signal ...........................................................................................92
Clear jams ..............................................................................................................................93
Clear a jam in the device ..................................................................................................93
Tips for avoiding jams .......................................................................................................94
6 Control-panel lights reference
Interpret control-panel lights ...................................................................................................95
A HP supplies and accessories
Order printing supplies online ...............................................................................................101
Accessories ..........................................................................................................................101
Supplies ................................................................................................................................101
Print cartridges ................................................................................................................ 101
HP media ........................................................................................................................102
B Support and warranty
Hewlett-Packard limited warranty statement .........................................................................104
Obtain electronic support ......................................................................................................105
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