Information tab ..................................................................................................................................... 74
HP Instant Support .............................................................................................................. 74
Security and privacy ............................................................................................................ 74
To gain access to HP Instant Support ................................................................................ 75
myPrintMileage ................................................................................................................... 75
How Do I... .......................................................................................................................... 76
Printer Services tab ............................................................................................................................. 77
Using the HP Printer Utility (Macintosh) .............................................................................................. 78
Viewing the HP Printer Utility panels .................................................................................. 78
6 Troubleshooting
Troubleshooting tips and resources .................................................................................................... 80
General troubleshooting tips ................................................................................................................ 81
Printing a demo page .......................................................................................................................... 82
Printing a diagnostics page ................................................................................................................. 83
Resolving printing problems ................................................................................................................ 84
Printer shuts down unexpectedly ........................................................................................ 84
Check power and power connections ................................................................ 84
Check printer vents ............................................................................................ 84
All printer lights are blinking ................................................................................................ 8 4
A non-recoverable error has occurred. .............................................................. 84
Printer is not responding (nothing prints) ............................................................................ 84
Check printer setup ............................................................................................ 84
Check the print cartridge initialization ................................................................ 84
Check the printer software installation ............................................................... 84
Check cable connections ................................................................................... 84
Check printer setup for network environment .................................................... 85
Check any personal firewall software installed on the computer ....................... 85
Printer does not accept a print cartridge ............................................................................. 85
Print cartridge does not fit the printer ................................................................. 85
Printer does not recognize the print cartridge .................................................... 85
Clean the print cartridge contacts ...................................................................... 85
The printer is rejecting the pen ........................................................................................... 86
Printer takes a long time to print ......................................................................................... 87
Check the system configuration ......................................................................... 87
Verify the number of software programs running on the computer ................... 87
Check the printer software settings .................................................................... 87
A large file is printing .......................................................................................... 87
The printer may be in Ink-backup Printing Mode ............................................... 87
Blank page printed .............................................................................................................. 88
Check for empty print cartridges ........................................................................ 88
The protective tape on the print cartridge nozzle has not been removed. ........ 88
Check media settings ......................................................................................... 88
Something on the page is missing or incorrect .................................................................. 88
Check margin settings ........................................................................................ 88
The printer may be in Ink-backup Printing Mode ............................................... 88
Verify the ink levels of the print cartridges ......................................................... 88
The print cartridges may need to be cleaned .................................................... 88
Check color print settings ................................................................................... 88
Check the print location and length of USB cable ............................................. 89
ENWW v
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