Step 4: Is the device communicating with the computer?
Try printing a document from a software application.
Yes If the document prints, go to Step 5: Does the printed page look
like you expected? on page 69
No If the document does not print, see Printer software problems
on page 83.
If you are using a Macintosh computer, see
Common
Macintosh problems on page 84.
If you are unable to resolve the problem,
Contact HP support
on page 70.
Step 5: Does the printed page look like you expected?
Yes The problem should be resolved. If it is not resolved, Printed
page is different from what appeared on screen
on page 81.
No If the print quality is poor, see Improve print quality
on page 76.
Verify that the print settings are correct for the media you are
using.
If you are unable to resolve the problem,
Contact HP support
on page 70.
ENWW Problem-solving checklist 69
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