Loose toner
●
Clean the inside of the device. See
Clean the device
on page 13.
●
Check the media type and quality.
●
Try installing a new HP print cartridge. See
Replace the
print cartridge on page 8].
●
In your printer driver, make sure the appropriate media
type is selected.
●
Plug the device directly into an AC outlet instead of into
a power strip or surge protector.
Vertical repetitive defects
●
The print cartridge might be damaged. If a repetitive mark
occurs at the same spot on the page, install a new
HP print cartridge. See
Replace the print cartridge
on page 8.
●
The internal parts might have toner on them. If the defects
occur on the back of the page, the problem will probably
correct itself after a few more printed pages.
●
In your printer driver, make sure the appropriate media
type is selected.
Misformed characters
●
If characters are improperly formed, producing hollow
images, the media stock might be too slick. Try a different
media.
●
If characters are improperly formed, producing a wavy
effect, the device might need service. Print a
configuration page. If the characters are improperly
formed, contact an HP-authorized dealer or service
representative. See
Contact HP support on page 70.
Page skew
●
Make sure that the media is loaded correctly and the
media guides are not too tight or too loose against the
media stack.
●
The input bin might be too full.
●
Check the media type and quality.
78 Chapter 5 Problem solving ENWW
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