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PSG-Mobile Warranty Documentation Team Saved date: 3/1/2004 3:08 PM
File name: 337483-372_With_Corrections.doc
Software Technical Support
Software technical support is defined as assistance with questions and issues
about the software that was either preinstalled by Compaq on the Compaq
branded product or that was included by Compaq with the Compaq branded
product at the time of your purchase or lease of the product. Technical support
for software is available for the first ninety (90) days from date of product
purchase or lease. Your dated sales or delivery receipt, showing the date of
purchase or lease of the product, is your proof of the purchase or lease date. You
may be required to provide proof of purchase or lease as a condition of
receiving software technical support. After the first ninety (90) days, technical
support for software that was either preinstalled by Compaq on the Compaq
branded product or included with the Compaq branded product at the time of
your purchase or lease of the product is available for a fee.
Contacting Compaq
If your product fails during the warranty period and the suggestions in the
product documentation do not solve the problem, you can receive support by:
■ Locating your nearest Support location via the World Wide Web at
www.compaq.com/consumersupport.
■ Contacting your authorized dealer or Authorized Service Provider.
Prepare the following information before you contact Compaq:
■ Product number, serial number, model name and model number
■ Applicable error messages
■ Add-on options
■ Operating system
■ Third-party hardware or software
■ Detailed questions
We have a variety of services available online to help you find answers to your
questions and resolve problems—24 hours a day, 7 days a week. Log on to our
online support site at
www.compaq.com/consumersupport to find a variety of help
sources to meet your needs, including original product drivers, latest updates
and software fixes, Limited Warranty information, and product documentation.
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