Contents 5
ROMPaq Utility......................................................................................................................77
System Online ROM Flash Component Utility ......................................................................77
Integrated Lights-Out Technology..........................................................................................78
Erase Utility............................................................................................................................79
Management Agents...............................................................................................................80
HP Systems Insight Manager..................................................................................................80
Redundant ROM Support .......................................................................................................81
USB Support and Functionality..............................................................................................82
Diagnostic Tools ................................................................................................................................83
Survey Utility .........................................................................................................................83
Array Diagnostic Utility .........................................................................................................84
HP Insight Diagnostics ...........................................................................................................84
Integrated Management Log...................................................................................................85
Keeping the System Current ..............................................................................................................85
Drivers....................................................................................................................................85
Resource Paqs.........................................................................................................................86
ProLiant Support Packs ..........................................................................................................86
Operating System Version Support ........................................................................................86
Change Control and Proactive Notification............................................................................87
Care Pack................................................................................................................................87
Battery Replacement 89
Troubleshooting 91
Troubleshooting Resources................................................................................................................91
Server Diagnostic Steps .....................................................................................................................91
Important Safety Information.............................................................................................................92
Symbols on Equipment...........................................................................................................92
Warnings and Cautions...........................................................................................................94
Preparing the Server for Diagnosis ....................................................................................................96
Symptom Information........................................................................................................................97
Service Notifications..........................................................................................................................97
Loose Connections.............................................................................................................................97
Diagnostic Steps.................................................................................................................................98
Start Diagnosis Flowchart.......................................................................................................99
General Diagnosis Flowchart................................................................................................101
Power-On Problems Flowchart.............................................................................................103
POST Problems Flowchart ...................................................................................................106
OS Boot Problems Flowchart ...............................................................................................108
Server Fault Indications Flowchart.......................................................................................111
POST Error Messages and Beep Codes...........................................................................................114
Introduction to POST Error Messages..................................................................................114
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