HP Proliant DL580 - Troubleshooting Server Issues; Troubleshooting Resources and Preparation

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Installing Hardware Options

Removing a Non-Functioning SCSI Hard Drive

To remove a non-functioning SCSI hard drive from the drive cage:

1. Press the ejector lever release button (1).

2. Pull the ejector lever open (2).

3. Remove the hard drive (3).

Figure 5-26: Removing a non-functioning SCSI hard

drive

HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5-33

HP CONFIDENTIAL

Writer: Karen Hale File Name: f-ch5 Installing Hardware Options.doc

Codename: Dwarf Part Number: 230835-003 Last Saved On: 6/26/03 9:31 AM

Main Page

Default Chapter3
- Table of Contents3
About this Guide15
- Audience Assumptions15
- Important Safety Information15
- Symbols on Equipment15
- Rack Stability17
- Symbols in Text17
- Related Documents18
- Getting Help18
- Optional Installation Service20
- Reader's Comments20
Chapter 1 Server Features21
- HP Proliant DL580 Generation 2 Server22
- Server Configuration and Management35
  - Integrated Features35
  - Software Tools and Utilities37
- Security Features38
- Diagnostic Tools39
- Warranties and Services40
- Server Registration41
Chapter 2 Integrated Lights-Out42
- Features43
- Ilo Standard Management Port on the Rear Panel44
- Integrated Lights-Out Standard Security Override47
- Ilo Standard Security Override47
- Integration with Insight Manager 749
- Browser Support49
- Configuration and Operation49
Chapter 3 Smart Array 5I Plus Controller50
- Overview of Controller Features50
- Battery-Backed Write Cache Enabler52
- Memory53
- Controller Interface53
- Drive Array Technology53
- Fault Management Features54
Chapter 4 Planning the Server Installation56
- Proliant DL580 Generation 2 Servers Installed in a Rack56
- Optimum Environment57
- Rack-Mounting Hardware63
  - Removing Shipping Bracket from PCI Basket64
- Removing the Shipping Bracket64
Chapter 5 Installing Hardware Options65
- Additional Options and Procedures67
  - Hot-Plug and Non-Hot-Plug Options67
- Processors and Ppms67
  - Front Panel Components69
  - Rear Panel Components70
  - Preparing for an Installation71
- Loosening the Front Panel Thumbscrews73
- Extending the Server from the Rack74
- Sliding the Server into the Rack75
  - Access Panels76
    - Opening and Removing the Access Panels77
- Releasing the Rear Access Panel77
- Opening the Rear Access Panel78
- Removing the Rear Access Panel79
- Removing the Front Access Panel79
  - Replacing the Access Panels80
- Lining up the Guide Marks80
- Replacing the Front Access Panel81
- Replacing the Rear Access Panel82
  - Processors and Ppms83
    - Locating the Processors and Ppms84
    - Installing a Processor and PPM85
- Removing the Air Baffle86
- Opening the Processor Retaining Bracket87
- Installing the Processor/Heatsink Assembly88
- Installing the PPM89
- Closing the Processor Retaining Bracket90
- Reinstalling the Memory Board91
  - Internal Storage and Media Areas92
    - Locating the Internal Storage and Media Drives93
- Internal Storage and Media Drives93
  - Drive Bays94
- Hot-Plug SCSI Hard Drives and SCSI ID Numbers95
- Removing a Drive Blank96
- Removing a Non-Functioning SCSI Hard Drive97
- Installing a Hot-Plug SCSI Hard Drive98
- Installing an HP Universal Hot-Plug Tape Drive99
- Locating the Simplex/Duplex Switch100
  - Slimline Drive Bays101
- Removing a Drive from Bay 1102
- Installing a Media Drive103
- Removing a Drive from Bay 2103
  - Hot-Plug Fans104
  - Hot-Plug Power Supplies108
    - Locating the Power Supplies108
- Power Supplies108
  - Removing a Redundant Hot-Plug Power Supply or Blank109
  - Installing a Redundant Hot-Plug Power Supply110
- Securing the Power Cord with the Retaining Clip111
- Battery-Backed Write Cache Enabler112
  - Locating the Battery-Backed Write Cache Enabler112
  - Installing the Battery-Backed Write Cache Enabler113
- Battery-Backed Write Cache Enabler113
- Removing the PCI-X Expansion Board Basket114
- Removing the Front Fan Cage115
- Connecting the Cable to the BBWCE116
Chapter 6118
- Memory Boards118
- Parts of the Memory Board119
- Advanced ECC (Standard) Memory Mode120
- Memory Board Leds120
- Online Spare Memory Mode121
- Single-Board Mirrored Memory Mode122
- Hot-Plug Mirrored Memory Mode123
- Memory Board Slots124
- Advanced ECC (Standard) Memory Technology125
  - Features125
  - DIMM Installation Requirements125
- Advanced Memory Protection Modes126
- Software133
- Configuring the Memory134
- Installation, Removal, and Replacement Procedures135
- Memory LED States on a Properly Configured Memory Board141
Chapter 7 PCI-X Technology142
- PCI and PCI-X Expansion Boards142
- Slot Architecture and Buses143
- Performance Balancing144
- PCI-X Hot Plug Technology145
- External Expansion Slot Leds148
- PCI-X Expansion Slot Leds149
- Performing PCI-X Hot Plug Operations150
  - Removing a PCI-X Hot Plug Expansion Board151
- Locking the PCI-X Retaining Clip Open152
  - Installing or Replacing a PCI-X Hot Plug Expansion Board153
- Powering down the Slot with the PCI-X Hot Plug Button154
- Releasing the Expansion Slot Latch and Removing the Expansion Slot Cover155
- Locking the PCI-X Retaining Clip Open156
- Securing the PCI-X Retaining Clip157
  - Installing a Non-Hot-Plug Expansion Board158
- Releasing the Expansion Slot Latch and Removing the Expansion Slot Cover159
- Locking the PCI-X Retaining Clip Open160
- Installing a PCI-X Expansion Board161
- Securing the PCI-X Retaining Clip162
  - PCI-X Hot Plug Utilities163
    - PCI-X Hot Plug Utility for Windows NT164
    - Novell Netware Configuration Manager Console165
Chapter 8 Installing the Server in a Rack169
- Server Installation Overview170
- Preparing the Rack for Server Installation171
  - Measuring with the Rack Template171
- Measuring with the Template172
- Marking the Rack for Server Installation173
  - Installing the Rack Rail Assemblies174
- Inserting the Rail Tabs on the Rear of the Rack175
  - Preparing the Server for Rack Installation176
    - Removing the Power Supplies177
  - Installing the Server in the Rack178
    - Loading the Server into the Rack Rails178
- Loading the Server Onto the Rack Rails179
- Sliding the Server to the Rear of the Rack180
- Tightening the Thumbscrews181
  - Reinstalling the Power Supplies182
  - Connecting the Power Cord and Peripheral Devices182
- Rear Panel Connectors183
  - Connecting the Power Cord184
  - Attaching the Cable Management Arm185
    - Attaching the Cable Management Arm to a Square-Hole Rack185
- Securing the Cable Management Arm to the Square-Hole Rack186
  - Attaching the Cable Management Arm to a Round-Hole Rack187
- Attaching the Round-Hole Bracket to the Cable Management Arm188
  - Attaching the Cable Management Arm to the Server189
- Sliding the Server Forward in the Rack190
  - Securing the Cables to the Cable Management Arm191
- Pivoting the Cable Management Arm191
- Securing Cables to the Cable Management Arm192
- Closing the Cable Management Arm192
Chapter 9 Server Setup193
- Powering up the Server193
- Installing an Operating System194
- Registering the Server195
- Routine Maintenance195
Chapter 10 Server Configuration and Utilities196
- ROM-Based Setup Utility197
- RBSU Default Settings203
- Enhanced Auto-Configuration Process205
- Configuring the Memory205
- Redundant ROM Support206
  - Safety and Security Benefits206
  - Access to Redundant ROM Settings206
- Rompaq Utility207
- Smart Components for Remote ROM Flash207
- ROM Legacy USB Support208
- Proliant Essentials Foundation Pack209
- Proliant Essentials Diskette Builder210
- Smartstart Scripting Toolkit211
- Insight Manager 7211
- Diagnostics Utility213
- Automatic Server Recovery-2213
- Integrated Management Log214
  - Identifying Severity Levels214
  - Viewing the Log214
- Survey Utility216
Appendix A Regulatory Compliance Notices217
- Regulatory Compliance Identification Numbers217
- Federal Communications Commission Notice217
- Canadian Notice (Avis Canadien220
  - Class a Equipment220
  - Class B Equipment220
- European Union Notice221
- Japanese Notice221
- BSMI Notice222
- Laser Devices222
Appendix B Electrostatic Discharge226
- Preventing Electrostatic Damage226
- Grounding Methods227
Appendix C System Battery228
- Battery Replacement228
- Battery Location on the System Board229
- Removing a Battery229
- Installing a New Battery230
Appendix D Cabling Guidelines231
- Internal Cabling Configurations231
- Hot-Plug SCSI Hard Drives232
- Cabling the SCSI Backplane to SCSI (Duplex Mode232
- Cabling the SCSI Backplane to SCSI (Simplex Mode232
  - Battery-Backed Write Cache Enabler Connector Cable233
- Cabling the BBWCE Module to the 5I Plus Memory Module233
  - 30-Pin Remote Insight Lights-Out Edition II Board234
- Cabling the RILOE II to the System Board234
Appendix E System Leds and Switches235
- System Leds235
- Memory Board235
- External PCI-X Hot Plug Leds241
- Internal PCI-X Hot Plug Leds and Button242
  - Memory Board Leds243
  - Battery-Backed Write Cache Enabler247
- BBWCE Leds247
  - Quickfind Diagnostic Display249
  - System Board Switches250
    - System Maintenance Switch (SW4251
- System Maintenance Switch (SW4252
  - System ID Switch (SW7254
  - Ilo/Spread Spectrum Switch (SW8255
Appendix F Server Error Messages256
Appendix G Server Specifications257
- Server Specifications257
Appendix H Troubleshooting259
- When the Server Does Not Start260
- Diagnostic Steps260
- Troubleshooting260
- Diagnostic Steps263
- Problems after Initial Boot270
- Rompaq Disaster Recovery273
- Other Information Resources274

HP Proliant DL580 - Troubleshooting Server Issues; Troubleshooting Resources and Preparation

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