on page 41). The media advance may need to be recalibrated (see Media Feed Calibration
on page 52).
●
Inaccurate color or under- or over-saturated output — the wrong color profile may be selected at
the RIP. Refer to the documentation that accompanies the RIP.
●
Inaccurate color or lack of detail — one or more inkjets may be clogged or not firing (see Ink page
on page 41).
Since automatic head maintenance cannot occur when the printer is powered down, keep the
printer powered on at all times if possible. If automatic head maintenance does not occur for an
extended period, manual purging may be necessary to restore the printheads to working
condition.
●
Noisy carriage motion or repeating print artifacts — Noisy carriage motion can be eliminated by
cleaning (see Clean and lubricate rail strips on page 77 or Clean the carriage wheels on page 84). If
the carriage wheels develop flat spots due to non-use, use the Carriage Motion Troubleshooter to
restore their shape (from the System page of the control panel, see Tools > User Diagnostics>
Carriage Motion).
●
Media buckling or media feed problems — the wrong media could be selected in the Media Wizard
(see Configure media on page 11). The media may not have been loaded squarely (see Configure
and load media on page 10).
●
Head strike — if the printhead is striking the media, check how the media is tracking from the
supply spindle. The sides of the media should be parallel to the sides of the printer, with no
wrinkling or buckling. If necessary, reload the media. See Load rigid media on page 14 for
instructions. Also check the Media Wizard to see whether the correct media is selected (see
Configure media on page 11).
Warranty claims
The printer is covered by a manufacturer’s limited warranty, which includes the printheads.
For more information about warranty claims, contact HP (see next page for contact information).
CallMe@hp
CallMe@hp is a suite of tools that enables communication between you and your HP support organization.
CallMe@hp uses a web-based interface to provide live chat (similar to instant messaging), file exchange, and
even remote control of your computer to allow the Support Agent immediate and first-hand understanding
of your printer.
If you receive your printer support directly from HP, CallMe@hp may be employed at any time at the request
of your HP support representative. If you receive your printer support through a dealer, reseller, or other
third-party, CallMe@hp may be employed when circumstances require direct communication between your
third-party support and HP, but again only at the request of an HP support representative.
Refer to the documentation CD-ROM disc that comes with the printer for more information:
●
CallMe@hp Network Security Guide, which discusses the technology used in CallMe@hp as it relates to
network security concerns
●
Getting Started with CalMe@hp, which provides an explanation and examples of how the features of
CallMe@hp work.
110
Appendix B Troubleshooting ENWW
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