Product recycling ................................................................................................................................ 99
5 System diagnostics and troubleshooting
E-Support ......................................................................................................................................... 101
Help & Support Center and E-Support ............................................................................ 101
Troubleshooting checklist ................................................................................................................. 102
LED color definitions ....................................................................................................................... 102
HP Insight Diagnostics Offline Edition .............................................................................................. 102
Key features and benefits ................................................................................................ 103
Theory of operation .......................................................................................................... 103
Diagnostic Utility on CD ................................................................................................... 103
Downloading the latest diagnostic utility .......................................................................... 104
User Interface .................................................................................................................. 104
Navigation ....................................................................................................... 104
Survey tab ....................................................................................................... 104
Test tab ........................................................................................................... 105
Status tab ......................................................................................................................... 105
Log tab ............................................................................................................................. 106
Help tab ........................................................................................................................... 106
Diagnostic error codes ..................................................................................................................... 106
Diagnostic LED codes ..................................................................................................... 106
Troubleshooting scenarios and solutions ......................................................................................... 108
Solving minor problems .................................................................................................. 108
Solving power supply problems ....................................................................................... 110
Testing power supply ...................................................................................... 110
Solving diskette problems ............................................................................................... 111
Solving ............................................................................................................................ 112
Solving display problems ................................................................................................ 113
Solving audio problems .................................................................................................. 115
Solving printer problems .................................................................................................. 116
Solving keyboard and mouse problems ........................................................................... 117
Solving front panel component problems ........................................................................ 118
Solving hardware installation problems ........................................................................... 118
Solving network problems ............................................................................................... 119
Solving memory problems .............................................................................................. 121
Solving processor problems ........................................................................................... 122
Solving CD-ROM and DVD problems ............................................................................. 122
Solving Internet access problems ................................................................................... 123
POST and error messages ............................................................................................................... 124
Appendix A Appendix A — SAS devices
Supported SAS RAID configurations ................................................................................................ 133
SAS RAID 0 configuration ................................................................................................................ 133
ENWW vii
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