Problem Cause Solution
Mouse does not respond to
movement or is too slow.
Mouse connector is
not properly plugged into the
back of the workstation.
1. Shut down the workstation using the keyboard.
2. Plug the mouse connector into the PS/2 mouse
connector slot in the workstation, and then restart the
workstation.
Program in use has stopped
responding to commands.
Shut down the workstation using the keyboard and then
restart the workstation.
Mouse is defective. Replace the mouse.
Workstation is in Standby
mode.
Press the power button to resume from Standby mode.
Mouse only moved vertically or
horizontally, or the movement is
jerky.
Mouse rollerball is dirty. Remove the rollerball cover from the bottom of the mouse,
clean it, and then replace cover.
Solving front panel component problems
If you are experiencing problems with a front panel port, you might be able to try your device in the
corresponding port on the back side of the computer. If this does not fix the problem, or you if must use
the front panel ports, continue troubleshooting.
Table 5-10 Front panel component problems
Problem Cause Solution
A USB device, headphone, or
microphone is not recognized by
the workstation.
The device is not properly
connected.
1. Power off the workstation.
2. Reconnect the device to the front of the workstation
and restart the workstation.
The device does not have
power.
If the USB device requires AC power, be sure one end is
connected to the device and one end is connected to a live
outlet.
The correct device driver is not
installed.
1. Install the correct driver for the device.
2. Reboot the workstation if required by the device
driver.
The cable from the device to
the computer does not work.
1. If possible, replace the cable.
2. Reboot the workstation.
The device is not working. 1. Replace the device.
2. Reboot the workstation.
A USB, audio, or IEEE-1394 device
is not working.
The internal cables might not
be connected to the system
board or the PCI card.
1. Power off the workstation.
2. Connect the cables correctly.
3. Reboot the workstation.
Table 5-9 Keyboard and mouse problems (continued)
ENWW Customer Self Help 127
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